Customer Advisor - Crows Nest, NSW

National Australia Bank; Sydney; Hybrid; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Banking discount and perks

Travel discounts

Parental leave

Volunteer leave

Religious leave

Sporting activities leave

Job summary

National Australia Bank in Crows Nest seeks a Branch Customer Advisor to deliver a seamless, tailored customer experience. You’ll be the first point of contact, helping customers with account openings, lending options, and everyday banking needs.

Join a team focused on customer-centric service and the NAB Smarter Banking platform, leveraging self-service and digital tools to simplify banking for clients while maintaining accuracy and compliance.

Qualifications

• Deliver quality customer service to NAB customers.
• Identify suitable products and services for customers (accounts, lending, transactions).
• Promote Smarter Banking options (self-service and digital) to customers.

Responsibilities

• Be the first point of contact for NAB's Crows Nest Branch customers, putting them at the centre of everything you do.
• Identify the most suitable products and services for customers: like account opening, unsecured lending and banking transactions.
• Demonstrate Smarter Banking options to make banking simple, easy and secure.

Skills

Customer service

Team player

Attention to detail

Inclusion awareness

Job description

Branch Customer Advisor – Banking – Crows Nest

• Are empowered to make a positive difference for customers and communities
• Given the opportunity to learn, grow and achieve.
• Deliver a seamless, consistent, and tailored customer experience every day

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand

Each day, you’ll go above and beyond to:

• Support NAB's Crows Nest Branch by being the first point of contact for our customers; putting them at the centre of everything you do.
• Identify the most suitable products and services for customers: like account opening, unsecured lending and banking transactions
• Demonstrate our Smarter Banking options (self-service and digital) for customers; making so banking is simple, easy and secure.

We’re looking for the brightest minds to deliver the best for our customers. We’d love for you to have:

• A passion for delivering quality, gold-class experiences for NAB’s diverse range of customers
• A team player with a keen eye for detail ensuring every, transaction is efficient and accurate
• Customer centric thinking and an appreciation for inclusion and the diversity of our customers

The Hours

Join our team in this role with the following hours - Monday, Tuesday, Wednesday, Friday 9:00am – 4:15pm and Thursday 9:00am - 5:15pm.

More focus on you

All new Customer Advisors will benefit from NAB’s tailored career development programs, upskilling and mobility opportunities to ensure they are set-up for success.

We also offer:

• Access to banking and financial services discount including competitive rates and reduced fees on home loans, credit cards and insurances
• Extensive range of benefits and discounted offers on Travel, Fitness, Events and Technology.
• Variety of leave benefits including parental leave, religious leave, special leave, sporting activities leave and volunteer leave
• For more information on NAB Colleague Benefits and Perks visit our website.

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team, via [e-mail] (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB