Branch Banking Consultant — Elevate Customer Experience

Australia and New Zealand Banking Group Limited; Katherine; On-site; AUD 60,000 - 75,000; Full time

Job summary

Australia and New Zealand Banking Group Limited (ANZ) is seeking a Banking Consultant/Personal Banker to deliver a seamless branch experience, meet end-to-end banking needs, and educate customers on digital solutions. You will work in a collaborative team, promoting excellent service, and contributing to customer engagement and advocacy.

Role emphasizes understanding customer needs, compliance, and participation in bank programs while providing guidance in a dynamic retail banking environment.

Qualifications

• Strong customer service orientation with retail experience is a plus.
• Comfort using digital banking channels and tools.
• Good understanding of regulatory/compliance requirements.

Responsibilities

• Provide seamless branch experiences by handling end-to-end banking needs and educating customers on digital solutions.
• Collaborate with the team to deliver exceptional customer service and act as a peer coach.
• Drive customer engagement and advocacy to create real customer value.
• Support bank programs and initiatives as part of the team.
• Know your customer from a risk perspective and uphold policies and procedures.

Skills

Customer focus

Digital channels

Compliance

Communication

Team player

Tools

CRM systems

Job description

Australia and New Zealand Banking Group Limited (ANZ) is seeking a Banking Consultant/Personal Banker to deliver a seamless branch experience, meet end-to-end banking needs, and educate customers on digital solutions. You will work in a collaborative team, promoting excellent service, and contributing to customer engagement and advocacy.

Role emphasizes understanding customer needs, compliance, and participation in bank programs while providing guidance in a dynamic retail banking environment.