Banking Advisor: Customer-Focused, Digital Solutions

Australia and New Zealand Banking Group Limited; City of Unley; Sur place; AUD 55 000 - 75 000; Plein temps

Résumé du poste

Australia and New Zealand Banking Group Limited (ANZ) is seeking a Banking Consultant for our Retail Banking team in Unley. The role focuses on delivering high-quality service for everyday banking needs and guiding customers through ANZ’s digital banking tools.

As part of a permanent full-time position, you will build strong customer relationships, promote tailored financial solutions, and contribute to a seamless branch experience while upholding compliance and risk controls.

Qualifications

• A passion for delivering outstanding customer service.
• Strong communication and relationship-building skills.
• Confidence using digital tools and technology.
• Ability to multitask and adapt in a fast-paced environment.
• A collaborative mindset and willingness to support team success.
• An understanding of compliance, risk, and customer care principles.
• Previous retail, customer service, or banking experience is advantageous.

Responsabilités

• Deliver exceptional customer service across a range of banking transactions.
• Engage customers to understand their financial needs and goals.
• Promote and educate customers on ANZ's digital banking solutions.
• Help customers access products and services aligned to their needs and accreditation level.
• Collaborate with your team to enhance customer experiences and branch performance.
• Maintain strong compliance and risk management practices.

Connaissances

Customer service excellence

Communication skills

Relationship building

Digital tools literacy

Multitasking

Team collaboration

Compliance knowledge

Retail banking experience

Description du poste

Australia and New Zealand Banking Group Limited (ANZ) is seeking a Banking Consultant for our Retail Banking team in Unley. The role focuses on delivering high-quality service for everyday banking needs and guiding customers through ANZ’s digital banking tools.

As part of a permanent full-time position, you will build strong customer relationships, promote tailored financial solutions, and contribute to a seamless branch experience while upholding compliance and risk controls.