Personal Banker ,Katherine NT

Australia and New Zealand Banking Group Limited; Katherine; On-site; AUD 60,000 - 75,000; Full time

Job summary

Australia and New Zealand Banking Group Limited (ANZ) is seeking a Banking Consultant/Personal Banker to deliver a seamless branch experience, meet end-to-end banking needs, and educate customers on digital solutions. You will work in a collaborative team, promoting excellent service, and contributing to customer engagement and advocacy.

Role emphasizes understanding customer needs, compliance, and participation in bank programs while providing guidance in a dynamic retail banking environment.

Qualifications

• Strong customer service orientation with retail experience is a plus.
• Comfort using digital banking channels and tools.
• Good understanding of regulatory/compliance requirements.

Responsibilities

• Provide seamless branch experiences by handling end-to-end banking needs and educating customers on digital solutions.
• Collaborate with the team to deliver exceptional customer service and act as a peer coach.
• Drive customer engagement and advocacy to create real customer value.
• Support bank programs and initiatives as part of the team.
• Know your customer from a risk perspective and uphold policies and procedures.

Skills

Customer focus

Digital channels

Compliance

Communication

Team player

Tools

CRM systems

Job description

About Us

Standard
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Institutional
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.

Technology (coding)
At ANZ, we're applying new ways technology and data can be harnessed as we work towards a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Our community of over 5,000 engineers is key to making this happen, because technology underpins every part of our business - from delivering tools, apps and services for our customers, to building a bank for the future.

Technology (non-coding)
At ANZ, we're applying new ways technology and data can be harnessed as we work towards a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Business & Private Banking

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Join Business & Private Bank and help deliver our growth ambitions by backing Australian businesses and private clients with the insights, solutions and support they need to move forward. We play a critical role in delivering the ANZ 2030 Strategy and you’ll be part of a team guided by our values to put customers first, deliver with excellence, own the outcome and work as one.

About the Role

As a [Role] in our [Tribe/Team/Domain/Business Unit], you’ll play a key role in helping to [state the key goal of the tribe/team/domain (why do they exist?)]. This role is that are based mainly in branches, providing customers with a seamless banking experience, through meeting each customer’s end-to-end financial needs and goals across transaction activities, needs based conversations and educating them on the financial solutions available, including digital. They have the knowledge required to complete customer transactions, as well as have in-depth needs based conversations and fulfil products as per their accreditation level. They will deliver a high standard of customer service to ensure customers are not only satisfied, but strong advocates for ANZ.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type:
Role Location:
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What will your day look like?

As a Banking Consultant/ Personal Banker, you will have the opportunity to:

• Provide our customers with a seamless branch experience by meeting each customer’s end-to-end banking needs across transaction activities, needs-based conversations and educating them on digital solutions,
• Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience,
• Contribute to a significant uplift in customer engagement and advocacy, and create real customer value,
• Actively participate in and support bank programs and initiatives,
• Take responsibility to ‘know your customer’ from a risk perspective, and
• Ensure compliance with ANZ and branch policies and procedures.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Exceptional customer focus - retail experience is an advantage,
• Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage,
• Ability to multi-task and highly adaptable to change and ambiguity,
• Willingness to work in a collaborative team environment,
• Sound understanding of compliance, and
• Excellent communication and interpersonal skills.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

Job Posting End Date

16/10/2026, 11.59pm, (Melbourne Australia)