Banking Consultant

Australia and New Zealand Banking Group Limited; Adelaide; On-site; AUD 30,000 - 38,000; Part time

Job summary

Australia and New Zealand Banking Group Limited (ANZ) is seeking a part-time Banking Consultant at our Unley branch in SA. You will deliver friendly, efficient service for everyday banking needs, help customers navigate ANZ digital tools, and build lasting relationships while ensuring compliance and risk standards.

The role offers 20 hours per week at 123 Unley Road, with a permanent part-time arrangement. Ideal candidates bring customer-focused communication, adaptability, and experience in

Qualifications

• Customer-focused and enthusiastic approach to assist customers.
• Ability to explain financial solutions and digital banking services.
• Comfort with new technology and digital tools.

Responsibilities

• Deliver exceptional customer service across banking transactions.
• Engage customers to understand financial needs and goals.
• Promote and educate customers on ANZ's digital banking solutions.
• Help customers access products suited to their needs and accreditation level.
• Collaborate with team to improve branch experience and compliance.

Skills

Customer service

Communication

Relationship building

Digital tools

Multitasking

Team collaboration

Compliance awareness

Tools

Digital banking platforms

Job description

Banking Consultant

Department: AR Branch

Division: Australia Retail

Location: Unley

About Us

At ANZ, we're shaping a world where people and communities thrive. Our purpose is to improve the financial wellbeing and sustainability of our millions of customers, helping them achieve their financial goals with confidence.

About the Role

We're looking for a customer-focused and enthusiastic Banking Consultant to join our Retail Banking team. In this role, you'll help customers with their everyday banking needs, provide tailored financial solutions, and support them in using ANZ's digital banking services. You'll play an important role in creating seamless customer experiences while building strong relationships and customer advocacy.

Role Type: Permanent, Part-Time
Role Location: 123 Unley Road, Unley, SA 5061
Work Hours: 20 hours per week

Roster:

• Monday: Not rostered
• Tuesday: 10:45 am to 4:15 pm
• Wednesday: 10:45 am to 4:15 pm
• Thursday: 10:45 am to 4:15 pm
• Friday: 10:45 am to 4:15 pm

What will your day look like?

Deliver exceptional customer service and support across a range of banking transactions.Engage customers in meaningful conversations to understand their financial needs and goals.Promote and educate customers on ANZ's digital banking solutions.Help customers access products and services aligned to their needs and accreditation level.Work collaboratively with your team to enhance customer experiences and branch performance.Maintain strong compliance and risk management practices.

What will you bring?

A passion for delivering outstanding customer service.Strong communication and relationship-building skills.Confidence using digital tools and technology.Ability to multitask and adapt in a fast-paced environment.A collaborative mindset and willingness to support team success.An understanding of compliance, risk, and customer care principles.Previous retail, customer service, or banking experience is advantageous.