Banking Consultant

Australia and New Zealand Banking Group Limited; City of Unley; Sur place; AUD 55 000 - 75 000; Plein temps

Résumé du poste

Australia and New Zealand Banking Group Limited (ANZ) is seeking a Banking Consultant for our Retail Banking team in Unley. The role focuses on delivering high-quality service for everyday banking needs and guiding customers through ANZ’s digital banking tools.

As part of a permanent full-time position, you will build strong customer relationships, promote tailored financial solutions, and contribute to a seamless branch experience while upholding compliance and risk controls.

Qualifications

• A passion for delivering outstanding customer service.
• Strong communication and relationship-building skills.
• Confidence using digital tools and technology.
• Ability to multitask and adapt in a fast-paced environment.
• A collaborative mindset and willingness to support team success.
• An understanding of compliance, risk, and customer care principles.
• Previous retail, customer service, or banking experience is advantageous.

Responsabilités

• Deliver exceptional customer service across a range of banking transactions.
• Engage customers to understand their financial needs and goals.
• Promote and educate customers on ANZ's digital banking solutions.
• Help customers access products and services aligned to their needs and accreditation level.
• Collaborate with your team to enhance customer experiences and branch performance.
• Maintain strong compliance and risk management practices.

Connaissances

Customer service excellence

Communication skills

Relationship building

Digital tools literacy

Multitasking

Team collaboration

Compliance knowledge

Retail banking experience

Description du poste

Banking Consultant

Department: AR Branch

Division: Australia Retail

Location: Unley

About Us

At ANZ, we're shaping a world where people and communities thrive. Our purpose is to improve the financial wellbeing and sustainability of our millions of customers, helping them achieve their financial goals with confidence.

About the Role

We're looking for a customer-focused and enthusiastic Banking Consultant to join our Retail Banking team. In this role, you'll help customers with their everyday banking needs, provide tailored financial solutions, and support them in using ANZ's digital banking services. You'll play an important role in creating seamless customer experiences while building strong relationships and customer advocacy.

Role Type: Permanent
Role Location: 1/123 Unley Road, SA
Work Hours: Full Time (20 hours per week)

What will your day look like?

Deliver exceptional customer service and support across a range of banking transactions.Engage customers in meaningful conversations to understand their financial needs and goals.Promote and educate customers on ANZ's digital banking solutions.Help customers access products and services aligned to their needs and accreditation level.Work collaboratively with your team to enhance customer experiences and branch performance.Maintain strong compliance and risk management practices.

What will you bring?

A passion for delivering outstanding customer service.Strong communication and relationship-building skills.Confidence using digital tools and technology.Ability to multitask and adapt in a fast-paced environment.A collaborative mindset and willingness to support team success.An understanding of compliance, risk, and customer care principles.Previous retail, customer service, or banking experience is advantageous.