Banking Customer Care Specialist

Narooma; Wagga Wagga; Hybrid; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Mortgage discounts

Leave options (Culture, Lifestyle &amp

Learning and development opportunities

Volunteering opportunities

Job summary

Westpac in Wagga Wagga is seeking a Customer Service Officer to greet customers, assist with everyday banking, and provide tailored support for their financial needs.

You will handle transactions, educate customers on digital banking tools, and connect clients with Home Loans or Business Banking specialists as needed. A welcoming, proactive approach helps customers thrive financially.

Qualifications

• Customer service experience in a customer-facing role.
• Numerical skills with cash handling and accurate transactions.
• Energetic personality with a genuine passion for helping people.
• Resilience to stay calm and composed in challenging situations.
• Adaptability to learn new banking procedures and technologies.

Responsibilities

• Assist customers with banking transactions including cash deposits and withdrawals.
• Maintain accurate cash handling and ensure end-of-day balancing.
• Educate customers on digital platforms such as online banking and our mobile app.
• Identify opportunities to improve customers’ financial wellbeing through tailored solutions.
• Ensure compliance with regulatory requirements and internal policies.

Skills

Customer service

Numerical skills

Energetic personality

Resilience

Adaptability

Job description

Westpac in Wagga Wagga is seeking a Customer Service Officer to greet customers, assist with everyday banking, and provide tailored support for their financial needs.

You will handle transactions, educate customers on digital banking tools, and connect clients with Home Loans or Business Banking specialists as needed. A welcoming, proactive approach helps customers thrive financially.