Branch Banking Advisor – Two-Location Specialist

Commonwealth Bank; Shire Of Corrigin; On-site; AUD 55,000 - 75,000; Full time

Job summary

Commonwealth Bank is seeking a Customer Banking Specialist to join Corrigin and Kondinin branches on a full-time basis. The roster is predetermined: Monday to Friday, 8:30am to 4:50pm, with split locations across two regional branches.

You will build relationships with customers, assist with in-branch digital banking, and manage loans, cards and other products by guiding customers to the right specialist while ensuring high service standards.

Responsibilities

• Build a personal connection with customers through meaningful conversations
• Work with customers to help them use our in-branch technology and digital banking options
• Ask about and respond to customers’ transactional needs in the branch, ensuring they leave satisfied
• Perform interviews and process applications for personal loans, credit cards and associated products
• Adhere to the Bank’s processes and procedures, including accurately reconciling transactions and reviewing customers’ financial positions
• Engage with customers by participating in community events and fundraising activities
• Look out for the safety and wellbeing of your team
• Use tools to capture customer feedback, and take action to correct any service breaks and drive improvement

Job description

Commonwealth Bank is seeking a Customer Banking Specialist to join Corrigin and Kondinin branches on a full-time basis. The roster is predetermined: Monday to Friday, 8:30am to 4:50pm, with split locations across two regional branches.

You will build relationships with customers, assist with in-branch digital banking, and manage loans, cards and other products by guiding customers to the right specialist while ensuring high service standards.