Branch Banking Advisor: Loans, Cards & Digital Help

Commonwealth Bank Of Australia; Armadale; In loco; AUD 55.000 - 75.000; Tempo pieno

Descrizione del lavoro

Commonwealth Bank Of Australia in Armadale is seeking a Customer Banking Specialist to join our branch on a full-time basis. Rosters are predetermined: Monday to Friday, 38 hours per week.

You will work with your Branch Manager to deliver outstanding customer outcomes, referring to specialists when needed and promoting in-branch technology and digital banking options. Join a team focused on integrity, service excellence, and community engagement while supporting customers with personalised

Competenze

• Ask the right questions and find solutions with the customer at the centre while acting with integrity.
• Demonstrate a passion for service excellence and the ability to work independently.
• Show genuine passion for customer service in a busy retail environment and provide holistic solutions.

Mansioni

• Build a personal connection with customers through meaningful conversations
• Help customers use in-branch technology and digital banking options
• Address customers’ transactional needs in-branch to ensure satisfaction
• Process interviews and applications for personal loans, credit cards and associated products
• Adhere to the Bank’s processes, reconcile transactions and review customers’ financial positions
• Engage with customers by participating in community events and fundraising activities
• Look out for the safety and wellbeing of your team
• Capture customer feedback and drive improvements

Conoscenze

Customer service

Communication

Integrity

Referral to specialists

Descrizione del lavoro

Commonwealth Bank Of Australia in Armadale is seeking a Customer Banking Specialist to join our branch on a full-time basis. Rosters are predetermined: Monday to Friday, 38 hours per week.

You will work with your Branch Manager to deliver outstanding customer outcomes, referring to specialists when needed and promoting in-branch technology and digital banking options. Join a team focused on integrity, service excellence, and community engagement while supporting customers with personalised