Customer Advisor - Gladstone, QLD

NAB; Gladstone Regional; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Career development programs

Banking discounts

Travel discounts

Wellbeing benefits

Parental leave

Job summary

NAB’s Gladstone branch is seeking a Branch Customer Advisor to be the first point of contact for customers, helping with accounts, lending and everyday banking transactions. You’ll deliver gold‑class service, promote Smarter Banking options and digital self‑service, and support a seamless, secure customer experience during a four‑day week with initial full‑time onboarding.

NAB emphasises inclusion and a diverse workplace, offering career development, banking discounts, travel and wellbeing

Qualifications

• Experience in frontline customer service and banking is preferred.
• Ability to accurately process transactions and handle inquiries.

Responsibilities

• Support NAB’s Gladstone branch by being the first point of contact for customers; assisting with account openings, unsecured lending and banking transactions.
• Demonstrate Smarter Banking options (self-service and digital) to make banking simple, easy and secure.

Skills

Customer service

Attention to detail

Team player

Inclusion and diversity

Job description

Branch Customer Advisor – Banking – Gladstone

• Are empowered to make a positive difference for customers and communities
• Given the opportunity to learn, grow and achieve.
• Deliver a seamless, consistent, and tailored customer experience every day

Our people are customer obsessed. They work in close partnership to prioritise customer needs and deliver exceptional outcomes. This collaborative mindset enables innovation and builds enduring customer relationships supporting our ambition to be the most customer‑centric company in Australia and New Zealand.

You’ll make an impact by

• Support NAB’s Gladstone branch by being the first point of contact for our customers; putting them at the centre of everything you do.
• Identify the most suitable products and services for customers: like account opening, unsecured lending and banking transactions
• Demonstrate our Smarter Banking options (self-service and digital) for customers; making so banking is simple, easy and secure.

We’re looking for the brightest minds to deliver the best for our customers. We’d love for you to have:

• A passion for delivering quality, gold-class experiences for NAB’s diverse range of customers
• A team player with a keen eye for detail ensuring every, transaction is efficient and accurate
• Customer centric thinking and an appreciation for inclusion and the diversity of our customers

The Hours (4 days per week)

Join our team in this role within the hours 9:00am – 2:00pm, Monday, Tuesday, Thursday and Friday.

The first 4 weeks of the role will require full time availability Monday to Friday for training and onboarding.

More focus on you

• All new Customer Advisors will benefit from NAB’s tailored career development programs, upskilling and mobility opportunities to ensure they are set-up for success. We also offer:
• Access to banking and financial services discount including competitive rates and reduced fees on home loans, credit cards and insurances
• Extensive range of benefits and discounted offers on Travel, Fitness, Events and Technology.
• Variety of leave benefits including parental leave, religious leave, special leave, sporting activities leave and volunteer leave
• For more information on NAB Colleague Benefits and Perks visit our website.

A diverse and inclusive workplace works better for everyone

We know that when our colleagues feel valued and celebrated for who they are, our customers experience banking that’s fairer, more accessible, and designed with who they are in mind. That’s why we’ve built a culture of inclusion and respect, where colleague voices are heard and valued, and everyone is supported to bring their authentic selves to work.

Join NAB

At NAB, we’re committed to supporting our colleagues with a comprehensive range of benefits designed to help you thrive both professionally and personally, including enhanced leave options, wellbeing support, access to NAB Perks, and ongoing career development opportunities.