Branch Banking Advisor — Customer Care & Digital Banking

Westpac Group; Australia; On-site; AUD 52,000 - 64,000; Full time

Job summary

Westpac Group is seeking a Customer Service Officer to be the first point of contact in our branch. You will deliver a welcoming, supportive experience, assist with transactions, educate customers on online banking and our mobile app, and refer to specialists for home loans or business banking as needed.

You will work across weekdays in a full-time branch-based role, bringing energy, resilience, and adaptability to meet customers’ financial needs while upholding regulatory and internal

Qualifications

• Experience in customer-facing roles is preferred.
• Strong numerical and cash handling accuracy is essential.
• Energetic, friendly demeanor and a passion for helping people.
• Resilience to stay calm under pressure and handle challenging situations.
• Willingness to learn banking procedures and adapt to new systems.

Responsibilities

• Assist customers with banking transactions including deposits and withdrawals.
• Maintain accurate cash handling and end-of-day balancing.
• Educate customers on digital platforms such as online banking and the Westpac mobile app.
• Identify opportunities to improve customers’ financial wellbeing through tailored solutions.
• Ensure compliance with regulatory requirements and internal policies.

Skills

Customer service

Numerical skills

Energetic personality

Resilience

Adaptability

Job description

Westpac Group is seeking a Customer Service Officer to be the first point of contact in our branch. You will deliver a welcoming, supportive experience, assist with transactions, educate customers on online banking and our mobile app, and refer to specialists for home loans or business banking as needed.

You will work across weekdays in a full-time branch-based role, bringing energy, resilience, and adaptability to meet customers’ financial needs while upholding regulatory and internal