Banking Customer Service & Solutions Advisor

Westpac Group; Wagga Wagga City Council; On-site; AUD 52,000 - 64,000; Full time

Benefits offered by this job

Mortgage rate discounts

Flexible work arrangements

Learning and development

Job summary

Westpac Group is seeking a Customer Service Advisor to support customers with their banking needs and inquiries. You will help with everyday transactions, offer tailored solutions, and identify opportunities to introduce additional products or services.

The role values clear communication and problem-solving in a customer-facing environment. We provide comprehensive training, a supportive team, and work-life balance through flexible arrangements and leave options.

Qualifications

• Clear and confident communication with customers to foster strong relationships.
• Strong communication skills and excellent time management.
• Ability to work in a collaborative team environment and draw on prior teamwork experience.

Responsibilities

• Assist customers with everyday banking transactions and inquiries.
• Provide tailored solutions to meet customer needs and identify opportunities to introduce additional banking products or services.

Skills

Clear communication

Time management

Team collaboration

Job description

Westpac Group is seeking a Customer Service Advisor to support customers with their banking needs and inquiries. You will help with everyday transactions, offer tailored solutions, and identify opportunities to introduce additional products or services.

The role values clear communication and problem-solving in a customer-facing environment. We provide comprehensive training, a supportive team, and work-life balance through flexible arrangements and leave options.