Branch Banking Advisor - Part-Time Customer Care

Westpac Group; Sydney; On-site; AUD 39,000 - 48,000; Part time

Job summary

Westpac Group is hiring a Customer Service Officer at a Mt Druitt branch. This part-time role involves welcoming customers, handling everyday banking needs, and guiding them to the right specialists while learning banking procedures and policies.

The position offers training and opportunities for growth within the bank. You will work 30 hours per week across Monday to Friday, engaging with customers and supporting financial wellbeing through tailored solutions, with emphasis on accuracy and

Qualifications

• Experience in a customer-facing role.
• Proficiency in handling cash and completing financial transactions accurately.
• Energetic personality with a genuine passion for helping people.
• Ability to stay calm and composed in challenging situations.
• Willingness to learn and adapt to banking procedures and technology.

Responsibilities

• Assist customers with banking transactions including cash deposits and withdrawals.
• Maintain accurate cash handling and ensure end-of-day balancing.
• Educate customers on digital platforms such as online banking and our mobile app.
• Identify opportunities to improve customers' financial wellbeing through tailored solutions.
• Ensure compliance with regulatory requirements and internal policies.

Skills

Customer Service Experience

Numerical Skills

Personality

Resilience

Adaptability

Job description

Westpac Group is hiring a Customer Service Officer at a Mt Druitt branch. This part-time role involves welcoming customers, handling everyday banking needs, and guiding them to the right specialists while learning banking procedures and policies.

The position offers training and opportunities for growth within the bank. You will work 30 hours per week across Monday to Friday, engaging with customers and supporting financial wellbeing through tailored solutions, with emphasis on accuracy and