Customer Service Officer

St.George Bank; Mudgee; On-site; AUD 55,000 - 70,000; Full time

Job summary

Westpac in NSW is seeking a Customer Service Officer to greet customers at our branch and provide tailored support from the moment they walk in. You'll handle everyday transactions, educate customers about online banking and our mobile app, and refer complex needs to Home Loans or Business Banking specialists.

This full-time role is based in a branch and across typical Monday to Friday hours, with comprehensive training and ongoing development.

Qualifications

• Customer service experience in a front-facing role.
• Strong numerical skills with cash handling accuracy.
• Energetic personality and passion for helping people.
• Resilience to stay calm in challenging situations.
• Adaptable and quick to learn new banking procedures and technology.

Responsibilities

• Assist customers with banking transactions including deposits and withdrawals.
• Maintain accurate cash handling and end-of-day balancing.
• Educate customers on online banking and mobile app features.
• Identify opportunities to improve customers' financial wellbeing with tailored solutions.
• Ensure compliance with regulatory requirements and internal policies.

Skills

Customer service

Cash handling

Numerical skills

Resilience

Adaptability

Job description

What's the role?

As a Customer Service Officer, you will be the first point of contact for customers visiting our branch and will work to create a welcoming and supportive experience from the moment they walk in. You will engage in meaningful conversations to uncover their needs, utilising your knowledge of Westpac's financial products and services to support their holistic banking needs. By addressing their everyday banking queries and referring them to the right specialists in Home Loans or Business Banking, you will help ensure each customer receives tailored support and guidance. No two days are the same, and each interaction is an opportunity to make a genuine difference in our customers' financial wellbeing!

• Assist customers with banking transactions including cash deposits and withdrawals
• Maintain accurate cash handling and ensure end-of-day balancing
• Educate customers on digital platforms such as online banking and our award-winning mobile app
• Identify opportunities to improve customers' financial wellbeing through tailored solutions
• Ensure compliance with regulatory requirements and internal policies

This is a full -time, branch-based role and the hours are across and inclusive of Monday to Friday.

What will I need?

• Customer Service Experience: ideally in a customer-facing role
• Numerical Skills: proficiency in handling cash and an ability to complete financial transactions with accuracy
• Personality: an energetic personality coupled with a genuine passion for helping people
• Resilience: ability to remain calm and composed whilst handling challenging situations
• Adaptability: a will to learn and adapt to new banking procedures and technologies

No banking experience? No problem. At Westpac, we're committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands-on guidance and resources to help you master everything you need to flourish in your new role. We're here to empower you with the knowledge and skills to thrive and advance your career with us!

Why join us?

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• A variety of leave options including Culture, Lifestyle and Wellbeing leave
• Tailored learning and development opportunities to help your grow your career within the bank
• Lots of opportunities to 'give back' to the Community by getting involved in our many volunteering initiatives

We're all about creating a supportive and inclusive community. We welcome everyone - no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website.

INTERNAL

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