Banking Services Associate — Customer Care

St.George Bank; Mudgee; On-site; AUD 55,000 - 70,000; Full time

Job summary

Westpac in NSW is seeking a Customer Service Officer to greet customers at our branch and provide tailored support from the moment they walk in. You'll handle everyday transactions, educate customers about online banking and our mobile app, and refer complex needs to Home Loans or Business Banking specialists.

This full-time role is based in a branch and across typical Monday to Friday hours, with comprehensive training and ongoing development.

Qualifications

• Customer service experience in a front-facing role.
• Strong numerical skills with cash handling accuracy.
• Energetic personality and passion for helping people.
• Resilience to stay calm in challenging situations.
• Adaptable and quick to learn new banking procedures and technology.

Responsibilities

• Assist customers with banking transactions including deposits and withdrawals.
• Maintain accurate cash handling and end-of-day balancing.
• Educate customers on online banking and mobile app features.
• Identify opportunities to improve customers' financial wellbeing with tailored solutions.
• Ensure compliance with regulatory requirements and internal policies.

Skills

Customer service

Cash handling

Numerical skills

Resilience

Adaptability

Job description

Westpac in NSW is seeking a Customer Service Officer to greet customers at our branch and provide tailored support from the moment they walk in. You'll handle everyday transactions, educate customers about online banking and our mobile app, and refer complex needs to Home Loans or Business Banking specialists.

This full-time role is based in a branch and across typical Monday to Friday hours, with comprehensive training and ongoing development.