Personal Banking Advisor - Warringah Mall, Brookvale

Westpac Group; Sydney; In loco; AUD 55.000 - 76.000; Tempo pieno

Vantaggi offerti da questo lavoro

Mortgage discounts

Leave options

Learning & development

Volunteer opportunities

Descrizione del lavoro

Westpac Brookvale is seeking a Customer Banking Advisor to welcome customers at the Brookvale branch and discuss their needs, offering tailored banking solutions both in person and over the phone.

You’ll join a supportive team, receive comprehensive training, and have opportunities for career progression within Westpac, with a full-time, Monday–Friday schedule and potential future permanent roles.

Competenze

• Customer service and sales experience, ideally in a customer-facing or phone-based role with targets
• Resilience to stay calm in challenging situations
• Comfort with sales/referral targets and calling customers
• Numerical capability with cash handling and financial transactions
• Energetic personality and genuine desire to help customers
• Willingness to learn and adapt to banking procedures and technology

Mansioni

• Welcome customers at the branch and discuss their banking needs
• Provide tailored banking solutions in person and over the phone
• Refer customers to specialist Banking teams when needed
• Support coverage for leave across Westpac branches in the area

Conoscenze

Customer service

Sales

Resilience

Targets

Phone-based work

Numerical ability

Cash handling

Learning & adaptability

Descrizione del lavoro

Brookvale, NSW, Australia

Job Description

• 16-month fixed-term contract available at Westpac’s Warringah Mall branch in Brookvale
• Genuine opportunity to begin a long-lasting career
• Welcome to a culture that celebrates who you are and what you bring

As a Personal Banking Advisor, you’ll be at the heart of our branch network, welcoming our customers to Westpac and engaging in meaningful conversations to uncover their needs and provide them with tailored banking solutions. You will utilise your product knowledge to assist customers in achieving their financial goals – both in-person and over the phone – and referring them on to our specialised Banking teams when necessary. This is a rewarding role which will see your dedication and expertise empower customers to make the most of their money, each and every day!

This is a full-time, branch-based role and the hours are across and inclusive of Monday to Friday.This role may require you to cover planned and unplanned leave across other Westpac Group branches in the area, so the ability to travel and flexibility is essential. This is a fixed-term contract until April 2028. Future permanent opportunities may become available.

What do I need?

• Customer service and sales experience,ideally in a customer-facing / phone-based role withexperience of working to targets
• Resilience, with an ability to remain calm and composed whilst managing challenging situations
• Comfortable in working towards sales / referral targets and calling customers over the phone
• Numerical capability, ideally with proficiency in cash handling and counting, with ability to complete financial transactions with accuracy
• An energetic personality coupled with a genuine passion for helping people!
• The will to learn and adapt to new banking procedures and technologies

No banking experience? No problem. Your vibrant personality, eagerness to learn and commitment to delivering an exceptional customer service are key to excel in this role. At Westpac, we’re committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands‑on guidance and resources to help you master everything you need to flourish in your new role. We’re here to empower you with the knowledge and skills to thrive and advance your career with us!

Our Promise to You

We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac Group the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• A variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to 'give back' to the community by getting involved in our many volunteering initiatives.

Create Your Future Today

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page , under the 'Diversity, Sustainability and Flexibility' section.