Personal Banking Advisor - Warringah Mall, Brookvale

Narooma; Sydney; Híbrido; AUD 65.000 - 75.000; Jornada completa

Descripción de la vacante

Westpac Group is hiring a Personal Banking Advisor in the Brookvale area. The role involves welcoming customers, understanding their financial needs and offering suitable banking solutions.

You will support branch operations and, when needed, refer customers to specialist teams for in-depth advice. This 16-month fixed-term, full-time position requires a customer‑facing mindset, targets achievement and a commitment to training in Westpac products and procedures.

Formación

• Experience in customer-facing roles, preferably with sales targets.
• Ability to handle financial transactions accurately and cash handling.
• Strong communication and relationship-building skills.
• Comfortable working in a branch environment and on the phone.
• Willingness to learn banking products and procedures.
• Positive, energetic attitude to help customers achieve their financial goals.

Responsabilidades

• Welcome customers to Westpac and engage in conversations to uncover needs.
• Provide tailored banking solutions and services to customers.
• Refer customers to specialised Banking teams when needed.
• Support branch operations and cover leave as required.

Conocimientos

Customer service

Sales experience

Target-driven

Resilience

Numerical ability

People skills

Descripción del empleo

Description

• 16-month fixed-term contract available at Westpac’s Warringah Mall branch in Brookvale
• Genuine opportunity to begin a long-lasting career
• Welcome to a culture that celebrates who you are and what you bring

As a Personal Banking Advisor, you’ll be at the heart of our branch network, welcoming our customers to Westpac and engaging in meaningful conversations to uncover their needs and provide them with tailored banking solutions. You will utilise your product knowledge to assist customers in achieving their financial goals – both in-person and over the phone – and referring them on to our specialised Banking teams when necessary. This is a rewarding role which will see your dedication and expertise empower customers to make the most of their money, each and every day!

This is a full-time, branch-based role and the hours are across and inclusive of Monday to Friday.This role may require you to cover planned and unplanned leave across other Westpac Group branches in the area, so the ability to travel and flexibility is essential. This is a fixed-term contract until April 2028. Future permanent opportunities may become available.

What do I need?

• Customer service and sales experience,ideally in a customer-facing / phone-based role withexperience of working to targets
• Resilience, with an ability to remain calm and composed whilst managing challenging situations
• Comfortable in working towards sales / referral targets and calling customers over the phone
• Numerical capability, ideally with proficiency in cash handling and counting, with ability to complete financial transactions with accuracy
• An energetic personality coupled with a genuine passion for helping people!
• The will to learn and adapt to new banking procedures and technologies

No banking experience? No problem. Your vibrant personality, eagerness to learn and commitment to delivering an exceptional customer service are key to excel in this role. At Westpac, we’re committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands‑on guidance and resources to help you master everything you need to flourish in your new role. We’re here to empower you with the knowledge and skills to thrive and advance your career with us!

Our Promise to You

We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac Group the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• A variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the community by getting involved in our many volunteering initiatives.

Create Your Future Today

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the ‘Diversity, Sustainability and Flexibility’ section.

We may close this job advertisement earlier than the advertised closing date if suitable candidates are identified.