Branch Admin & Customer Support Specialist

Excavation Equipment Pty Ltd; Greater Shepparton; On-site; AUD 50,000 - 60,000; Full time

Job summary

EXEQ Group is seeking a Branch Administrator & Customer Support team member to help keep our Shepparton branch organised, inform customers, and move the sales process forward. The role blends administration with customer service, sales support and freight coordination, offering learning opportunities and a path to grow with the business.

You’ll learn how the branch operates, develop product knowledge, and gain skills that can be applied across our national network as your career progresses.

Qualifications

• Experience in administration, customer service, retail, sales support or a similar role.
• Clear, friendly communication and a helpful approach.
• Confidence using computers and learning new systems.
• Care with details, especially paperwork, pricing and customer records.
• Ability to organise competing tasks and keep people updated.
• Willingness to take ownership and ask for help when you need it.

Responsibilities

• Welcoming customers and responding to phone, online and Facebook Marketplace enquiries.
• Helping customers with production, pricing and availability.
• Preparing quotes, coordinating invoice requests and keeping customer records accurate.
• Following up payments, orders and customer collections.
• Organising freight quotes, bookings and delivery updates.
• Keeping customers informed when their stock arrives or delivery plans change.
• Working with warehouse, Accounts, Parts/Warranty and other branches to get things sorted.
• Keeping the front office organised and customer information up to date.

Skills

Administration

Customer Service

Organisational Skills

Communication

Problem Solving

Sales Support

Tools

Computers

Job description

EXEQ Group is seeking a Branch Administrator & Customer Support team member to help keep our Shepparton branch organised, inform customers, and move the sales process forward. The role blends administration with customer service, sales support and freight coordination, offering learning opportunities and a path to grow with the business.

You’ll learn how the branch operates, develop product knowledge, and gain skills that can be applied across our national network as your career progresses.