Box Office & Front‑of‑House Experience Associate

Adelaide Fringe; Adelaide; Presencial; AUD 40.000 - 55.000; A tiempo parcial

Descripción de la vacante

Adelaide Fringe’s Customer Experience Assistants are the public face at Fringe Corner Box Office and venues. You’ll help audiences purchase tickets, answer questions, and guide festival-goers with confidence.

Using Red61, you’ll handle sales, exchanges and refunds, manage merchandise, keep your box office space tidy, and resolve issues with Supervisors and Coordinators. A dynamic, busy environment suits you if you enjoy problem-solving and teamwork.

Formación

• Experience in customer service, retail, hospitality or events.
• Familiarity with sales transactions and basic troubleshooting.
• Desirable: Experience using a ticketing system such as Red61.
• Desirable: Experience in arts festivals or public events.
• Desirable: First Aid and/or CPR certification.

Responsabilidades

• Assist audiences with ticket purchases and inquiries.
• Handle sales, exchanges and refunds using Red61.
• Manage merchandise and materials at box offices.
• Provide front-of-house support at venues and activations across the city.
• Resolve issues on the spot with Supervisors and Coordinators.

Conocimientos

Customer service

Retail sales

Ticketing system

Communication

Herramientas

Red61

Descripción del empleo

Adelaide Fringe’s Customer Experience Assistants are the public face at Fringe Corner Box Office and venues. You’ll help audiences purchase tickets, answer questions, and guide festival-goers with confidence.

Using Red61, you’ll handle sales, exchanges and refunds, manage merchandise, keep your box office space tidy, and resolve issues with Supervisors and Coordinators. A dynamic, busy environment suits you if you enjoy problem-solving and teamwork.