Festival Customer Experience Associate (Casual)

Adelaide Fringe; Adelaide; Presencial; AUD 47.000 - 52.000; Jornada completa

Descripción de la vacante

Adelaide Fringe is seeking a Casual Customer Experience Assistant (Fringe HQ) to be the first contact for audiences, handling calls, enquiries and on-site support. You will work in our call centre at Fringe HQ, using Red61 to manage sales, exchanges, and access bookings.

Join a fast-paced, friendly team that values clear communication, inclusive service and problem solving on the spot. Energy, initiative and genuine care for customers are key; prior experience in live events is helpful but not

Formación

• Experience in customer service, retail, hospitality or a similar frontline environment.
• Comfortable with phone-based service and multitasking under pressure.
• Desirable: Familiarity with ticketing systems (Red61 or similar).
• Desirable: Experience in a festival, arts or events setting.
• Desirable: First Aid and/or CPR certification.

Responsabilidades

• Be the first point of contact for Fringe audiences via calls and enquiries.
• Use Red61 to manage sales, exchanges and access bookings.
• Provide on-site support at physical locations and maintain clear, inclusive communication.

Conocimientos

Customer service

Retail

Hospitality

Phone-based service

Descripción del empleo

Adelaide Fringe is seeking a Casual Customer Experience Assistant (Fringe HQ) to be the first contact for audiences, handling calls, enquiries and on-site support. You will work in our call centre at Fringe HQ, using Red61 to manage sales, exchanges, and access bookings.

Join a fast-paced, friendly team that values clear communication, inclusive service and problem solving on the spot. Energy, initiative and genuine care for customers are key; prior experience in live events is helpful but not