Customer Experience Assistant (Box Office)

Adelaide Fringe; Adelaide; Presencial; AUD 40.000 - 55.000; A tiempo parcial

Descripción de la vacante

Adelaide Fringe’s Customer Experience Assistants are the public face at Fringe Corner Box Office and venues. You’ll help audiences purchase tickets, answer questions, and guide festival-goers with confidence.

Using Red61, you’ll handle sales, exchanges and refunds, manage merchandise, keep your box office space tidy, and resolve issues with Supervisors and Coordinators. A dynamic, busy environment suits you if you enjoy problem-solving and teamwork.

Formación

• Experience in customer service, retail, hospitality or events.
• Familiarity with sales transactions and basic troubleshooting.
• Desirable: Experience using a ticketing system such as Red61.
• Desirable: Experience in arts festivals or public events.
• Desirable: First Aid and/or CPR certification.

Responsabilidades

• Assist audiences with ticket purchases and inquiries.
• Handle sales, exchanges and refunds using Red61.
• Manage merchandise and materials at box offices.
• Provide front-of-house support at venues and activations across the city.
• Resolve issues on the spot with Supervisors and Coordinators.

Conocimientos

Customer service

Retail sales

Ticketing system

Communication

Herramientas

Red61

Descripción del empleo

Applications close: 8 Nov 2026 (Midnight Adelaide time)

LOCATION: Fringe Corner Box Office and Various Adelaide Fringe Locations

REPORTS TO: Customer Experience Coordinators

EMPLOYMENT: Casual, LPA Production and Support Staff Level 2 – $34.44 per hour
START DATE: 15 FEB 2027

POSITION SUMMARY

Customer Experience Assistants are the public face of Adelaide Fringe, based in our Fringe operated box offices, and also providing box office and front of house support at venues and activations across the city. You’ll help audiences purchase tickets, get answers, and navigate the festival with confidence. Whether it’s a packed night at Fringe Corner or you’re scanning tickets at a quiet session in a small venue, you’ll help keep things running smoothly with a calm, friendly approach.

In this role, you’ll use Red61, Adelaide Fringe’s ticketing system, to handle sales, exchanges and refunds. You’ll also manage merchandise and materials, maintain your box office space, and help resolve issues on the spot with the support of your Supervisors and Coordinators. This is a great opportunity for someone who enjoys being in the action, solving problems quickly, and making the festival a great experience for anyone who wants to be part of it.

ESSENTIAL / DESIRABLE CRITERIA

Education & Experience

• Experience in customer service, retail, hospitality or events
• Familiarity with sales transactions and basic troubleshooting
• Desirable: Experience using a ticketing system such as Red61
• Desirable: Experience in arts festivals or public events
• Desirable: First Aid and/or CPR certification

Soft Skills & Personal Attributes

• Friendly, calm and confident in high-pressure situations
• Strong communication and problem-solving skills
• Reliable, punctual and team-oriented
• Takes initiative and maintains a positive attitude

We strongly encourage applications from First Nations Peoples and welcome applications from those frommarginalisedgroups.