Boutique Manager – Luxury Retail & Community Builder

Silk Laundry Pty Ltd.; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

Silk Laundry is seeking an experienced Boutique Manager to lead our Sydney Paddington boutique, bringing our brand philosophy to life through exceptional customer experiences and meaningful relationships.

You will own the boutique's performance, nurture a high-performing team, and build local connections through events and community partnerships that attract new customers while delivering premium service.

Qualifications

• Proven experience leading a premium or luxury retail environment.
• A genuine passion for customer experience and personalised service.
• Strong clientelling skills and ability to build loyal client bases.
• Proactive business development with ability to identify new opportunities.
• Experience creating and hosting in-store events and community activations.
• Strong commercial mindset driving sales, conversion and KPIs.
• Ability to lead, coach and inspire a team to high standards.
• Hands-on approach with attention to detail and ownership.

Responsibilities

• Take ownership of boutique performance, customer experience and team culture.
• Build genuine client relationships and grow our customer base.
• Create new business opportunities through local community engagement.
• Deliver a beautiful in-store experience and host events and activations.
• Lead, coach and motivate the team to deliver high standards.

Skills

Premium retail

Customer experience

Clientelling

Business development

In-store events

Sales KPIs

Team leadership

Attention to detail

Job description

Silk Laundry is seeking an experienced Boutique Manager to lead our Sydney Paddington boutique, bringing our brand philosophy to life through exceptional customer experiences and meaningful relationships.

You will own the boutique's performance, nurture a high-performing team, and build local connections through events and community partnerships that attract new customers while delivering premium service.