Boutique Manager - Sydney

Silk Laundry; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

Silk Laundry is seeking an experienced Boutique Manager to lead our Sydney Paddington boutique, bringing our brand philosophy to life through exceptional customer experiences and meaningful relationships.

You will own the boutique's performance, nurture a high-performing team, and build local connections through events and community partnerships that attract new customers while delivering premium service.

Qualifications

• Proven experience leading a premium or luxury retail environment.
• A genuine passion for customer experience and personalised service.
• Strong clientelling skills and ability to build loyal client bases.
• Proactive business development with ability to identify new opportunities.
• Experience creating and hosting in-store events and community activations.
• Strong commercial mindset driving sales, conversion and KPIs.
• Ability to lead, coach and inspire a team to high standards.
• Hands-on approach with attention to detail and ownership.

Responsibilities

• Take ownership of boutique performance, customer experience and team culture.
• Build genuine client relationships and grow our customer base.
• Create new business opportunities through local community engagement.
• Deliver a beautiful in-store experience and host events and activations.
• Lead, coach and motivate the team to deliver high standards.

Skills

Premium retail

Customer experience

Clientelling

Business development

In-store events

Sales KPIs

Team leadership

Attention to detail

Job description

Silk Laundry is an Australian-founded fashion label built on considered design, quality craftsmanship and timeless pieces. We believe in buying less, choosing well and making things last.

We are looking for an experienced and passionate Boutique Manager to lead our Sydney boutique in Paddington, bringing our brand philosophy to life through exceptional customer experiences, meaningful relationships and a strong local community presence.

The Role

Boutique Manager – Sydney

Silk Laundry | Paddington

About Us

Silk Laundry is an Australian-founded fashion label built on considered design, quality craftsmanship and timeless pieces. We believe in buying less, choosing well and making things last.

We are looking for an experienced and passionate Boutique Manager to lead our Sydney boutique in Paddington, bringing our brand philosophy to life through exceptional customer experiences, meaningful relationships and a strong local community presence.

The Role

This is an opportunity for a commercially minded retail leader who understands that great retail starts with people.

You will take ownership of the boutique's performance, customer experience and team culture, with a strong focus on building genuine client relationships, growing our customer base and creating new business opportunities.

We are looking for someone who can create a beautiful in-store experience while thinking beyond the boutique — building local connections, engaging with the community and creating meaningful events that bring new customers to Silk Laundry.

What You'll Bring

• Proven experience leading a premium or luxury retail environment.

• A genuine passion for customer experience and delivering personalised, memorable service.

• Strong clientelling skills and the ability to build lasting customer relationships and a loyal client base.

• A proactive approach to business development, with the confidence to identify and pursue new customer opportunities.

• Experience creating and hosting engaging in-store events, activations and local community partnerships.

• A strong commercial mindset, with the ability to understand and drive sales, conversion and key retail KPIs.

• The ability to lead, coach and inspire a team to deliver consistently high standards.

• A hands‑on approach, strong attention to detail and a natural sense of ownership.

The Person

You are a natural connector who loves people, understands the value of relationships and knows how to turn a great customer experience into a lasting connection.

You are commercially curious, community-minded and full of ideas. You enjoy creating opportunities, bringing people together and building something beyond the everyday retail experience.

You lead with intention, take pride in your team and are motivated by growing a business through exceptional service, genuine relationships and a strong sense of community.

If you love people, have a passion for considered retail and know how to build a boutique into a destination, we'd love to hear from you.