Boutique Manager

Giorgio Armani Australia; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Monthly Commission

Staff Discount

Training & Development

Wellbeing Program

Parental Leave

Job summary

Giorgio Armani Australia invites applications for a Boutique Manager at our Collins Street flagship in Melbourne. This full-time role (38 hours per week) leads a high-performing team, drives key client interactions, and upholds the brand’s luxury service standards.

You will oversee floor operations, clienteling, CRM and boutique administration with a focus on revenue growth. The successful candidate has a minimum of 3 years in luxury retail management, strong business acumen, and excellent

Qualifications

• Minimum 3 years’ experience as a luxury retail manager.
• Strong business mindset with problem-solving skills.
• Excellent communication and presentation skills.
• Advanced knowledge of SAP, Microsoft Office; experience with POS systems.

Responsibilities

• Lead daily briefs and floor operations to keep the team motivated.
• Coach on clienteling, after-care, and CRM to grow sales.
• Oversee administrative operations including WHS, rostering and attendance.
• Create a positive culture and develop talent within the team.
• Analyze business data to set sales goals and strategies.
• Grow the client base and reactivate existing clientele.
• Stay ahead of market trends to spot new opportunities for the boutique.
• Lead VIP relationships and events on the floor.

Skills

Retail management

Business mindset

Detail-oriented

Communication & presentation

Clienteling & CRM

Tools

SAP

POS systems

Microsoft Office

Job description

• Location 123 Collins Street,Shop 2,Melbourne, VIC, 3000,Australia
• Job Category Store, Leadership, Client Experience
• Employee Type FP - Full-time Permanent
• Manage Others Yes

Contact information

• Contact Name Tayla Lawson
• Contact Phone [phone]
• Contact Email [e-mail]

Description

Full-time, Permanent 38 hours per week

The Armani Group is a leading luxury fashion house established in 1975 by founder Giorgio Armani. Renowned for our tailored, unstructured and minimalist signature style, Giorgio Armani is committed to creating a unique luxury experience for each of our clients. Our extensive portfolio includes apparel, accessories, fragrance, cosmetics, and home furnishings that encapsulate the essence of style and elegance.

We’re currently looking for an experienced Boutique Manager to join our team at Giorgio Armani - Collins St. This is a full-time, permanent position at 38 hours per week.

About the Role:

As Boutique Manager, you'll take full ownership of your boutique's performance, leading a high-performing team and creating an environment where every customer interaction counts. You'll set the pace on the floor, drive commercial results, and develop the next generation of talent from within.

• Lead daily morning briefs and day-to-day floor operations, keeping the team engaged, informed and motivated
• Support your team's growth through one-on-ones, development plans and hands-on coaching in clienteling, after-care and CRM
• Own the boutique's administrative operations, including WHS, rostering and time and attendance
• Build a positive, supportive culture that brings out the best in your team
• Analyse business data to set clear sales goals and shape strategies that get results
• Grow the client base by generating new business and reactivating existing clientele
• Stay ahead of market trends to spot new opportunities for the boutique
• Lead by example on the floor, from VIP relationships to client events, showing your team what great looks like

About Your Skills:

• Minimum 3 years' experience as a retail manager, preferably within luxury fashion retail
• Strong business mindset with sharp problem-solving skills
• High attention to detail and accuracy
• Excellent communication and presentation skills
• Advanced knowledge of Microsoft Office and SAP, with experience using POS systems

Why Join Giorgio Armani:

At Giorgio Armani, we look after our Talents just as carefully as we look after our craft.

• Monthly Commission
• Generous Staff Discount
• Training and Development
• Employee Assistance & Wellbeing Program
• 8 Weeks Paid Parental Leave

Giorgio Armani is proud to be an equal opportunity employer, welcoming and celebrating applicants from all backgrounds. We are committed to creating an inclusive environment.