IT Support Officer

Work Initiatives; Sydney; On-site; AUD 33,000 - 47,000; Part time

Benefits offered by this job

Staff discount up to 40%

Training and development

Birthday leave

8 weeks Paid Parental Leave

Job summary

Giorgio Armani is seeking an IT Support Officer to manage day-to-day IT support for Head Office, Warehouse and Retail teams across Australia on a part-time basis (3 days per week in office).

You will assist with resolving technical issues, onboard/offboard devices, support core applications, and ensure security/compliance while working closely with the IT Manager.

Qualifications

• At least 2 years' experience in a similar role within retail or IT.
• SAP/ERP and CRM systems experience preferred.
• Proficiency with Microsoft Office and Windows Server.
• Understanding of the wholesale business.
• Strong attention to detail and ability to meet tight deadlines.
• Excellent written and verbal communication.

Responsibilities

• Provide day-to-day IT support for Head Office, Warehouse and Retail teams across Australia.
• Assist IT Manager with resolving technical issues, prepare devices/accounts, support core business applications and maintain IT records.
• Monitor IT Support mailbox, resolve queries, and escalate complex matters as needed.
• Assist with onboarding and offboarding devices and IT setup.
• Provide remote support for store workstations, POS peripherals, connectivity and store applications; assist with RFID inventory activities and SAP issue escalation.
• Follow IT, security and privacy requirements; report security concerns and maintain procedures and guides.
• Assist with IT projects such as office and store openings, closures and relocations.

Skills

IT support

Retail IT

SAP ERP

CRM systems

MS Office

Windows Server

Network management

Attention to detail

Communication skills

IT knowledge

Education

Tertiary IT qualification

Tools

SAP

Job description

The Armani Group is a leading luxury fashion house, established in 1975 by founder Giorgio Armani. Renowned for our tailored, unstructured and minimalist signature style, we are committed to creating a unique luxury experience for every client. Our portfolio spans apparel, accessories, fragrance, cosmetics and home furnishings, each encapsulating the essence of style and elegance.

We're looking for an experienced IT Support Officer to join our Head Office team on a part-time basis (3-days per week in office).

About the Role

As IT Support Officer, you'll be responsible for managing day-to-day IT support for our Head Office, Warehouse and Retail teams across Australia.

• You will assist the IT Manager with resolving common technical issues, prepare devices and accounts, support core business applications and maintain IT records.
• Monitor and respond to the IT Support mailbox, resolve and troubleshoot common queries, and elevate complex matters to appropriate staff.
• Assist with management of onboarding and offboarding devices and IT set-up.
• Provide remote support for store workstations, POS peripherals, connectivity and approved retail applications; assist with technology setup for store activities. Provide basic user assistance, support RFID devices during inventory activities, capture evidence and elevate SAP processing, master data, integration or configuration issues.
• Follow IT, security and privacy requirements; report security concerns promptly; maintain clear procedures, ticket notes and user guides.
• Assist with IT projects such as office and store openings, closures and relocation.

About Your Skills

• At least 2 years' experience in a similar role within retail or IT sector.Budgeting, forecasting, planning and merchandising
• Customer relationship managementERP systems experience, SAP preferable
• Microsoft Office, Windows Servers and Network ManagementUnderstanding of the wholesale business
• Attention to detail and a high level of accuracy
• Ability to meet tight deadlines
• Strong written and verbal communication skills
• Tertiary qualification in IT or a related field regarded highly, though not essential

Why Join Giorgio Armani

At Giorgio Armani, we look after our Talents just as carefully as we look after our craft.

• Generous Staff Discount - up to 40% off, for you and the people you love to dress.
• Training and Development - we invest in your growth, every step of the way.
• Diverse Career Paths - your journey with us, your way.
• Employee Assistance & Wellbeing Program - confidential support, whenever life calls for it.
• Birthday Leave - a day off, on us, to celebrate you.
• 8 Weeks Paid Parental Leave - time with family, without the financial stress.

Giorgio Armani is proud to be an equal opportunity employer, welcoming and celebrating applicants from all backgrounds. We are committed to creating an inclusive environment.