Boutique Jewellery Studio Ops & Client Experience Lead

Gavin Fisher Jewellery; Newcastle; On-site; AUD 60,000 - 80,000; Full time

Job summary

Gavin Fisher Jewellery seeks a Studio & Retail Operations Coordinator to join on a parental leave cover contract. You will manage daily visual presentation, client communications, and keep our custom manufacturing pipeline running smoothly, bridging design, administration, and production alongside Head Jeweller Gavin.

Responsibilities include studio operations, merchandising, client inquiries, production coordination, financial data administration, and creating marketing content for weekly reels

Qualifications

• Highly organized with strict production deadlines and calendar management.
• Comfortable navigating WordPress, email clients, spreadsheets, and POS systems.
• Meticulous when auditing CAD designs against client specs and creating store visuals.
• Ability to write concise briefs for designers and maintain a premium tone with clients.

Responsibilities

• Daily Studio Operations & Visual Merchandising: Open the boutique, set up premium displays, manage curb appeal, and run POS systems.
• Client & Inquiry Management: Respond to digital inquiries, follow up with design prospects, manage client files through deposit stage.
• Production Coordination & Workflow Tracking: Run weekly production meetings, organize project boxes, liaise between team, client, and CAD/casting partners.
• Financial & Data Administration: Monitor precious metal fluctuations and update pricing structures and spreadsheets.
• Content Creation & Marketing: Document finished pieces and publish weekly Instagram/Facebook reels and posts.

Skills

Highly Organized

Tech-Literate

Eye for Detail

Communication Skills

Tools

WordPress

Square POS

Spreadsheet formulas

Job description

Gavin Fisher Jewellery seeks a Studio & Retail Operations Coordinator to join on a parental leave cover contract. You will manage daily visual presentation, client communications, and keep our custom manufacturing pipeline running smoothly, bridging design, administration, and production alongside Head Jeweller Gavin.

Responsibilities include studio operations, merchandising, client inquiries, production coordination, financial data administration, and creating marketing content for weekly reels