Boutique Hotel Operations Lead - Guest-Centric

Skilled Jobs Australia; Adelaide; On-site; AUD 80,000 - 85,000; Full time

Benefits offered by this job

Superannuation

Job summary

Panorama Hotel in Panorama, SA seeks an experienced Hotel Duty Manager to oversee front office operations, bars, dining and function areas. You will lead a guest-focused team, ensure service consistency, and manage cash handling and the PMS system.

The role requires hands-on leadership, the ability to perform under pressure, and a focus on achieving revenue targets. A 24/7 operation with varied rosters including weekends and holidays is expected.

Qualifications

• Experience in hotel leadership/management is essential.
• Hands-on leadership during busy moments.
• Ability to work under pressure in a fast-paced environment.
• A drive to hit revenue targets and motivate the team to sell.

Responsibilities

• Lead and support a service-focused team across day-to-day hotel operations.
• Develop the team through inductions, training, delegation and feedback.
• Communicate standards, policies, rates, packages and hotel information; monitor consistency.

Skills

Leadership

Team management

Customer service

Pressure tolerance

Tools

PMS system

Job description

Panorama Hotel in Panorama, SA seeks an experienced Hotel Duty Manager to oversee front office operations, bars, dining and function areas. You will lead a guest-focused team, ensure service consistency, and manage cash handling and the PMS system.

The role requires hands-on leadership, the ability to perform under pressure, and a focus on achieving revenue targets. A 24/7 operation with varied rosters including weekends and holidays is expected.