Boutique Host - Luxury Timepieces

Miller Leith; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Extensive training

Professional development

Long-term career opportunity

Job summary

Miller Leith in Sydney is seeking a polished Boutique Host to welcome guests and set a world-class standard of service at the new boutique launch.

You will blend concierge warmth with boutique professionalism, managing appointments, coordinating hospitality, and supporting after‑sales service while providing essential administrative support to the sales team.

Qualifications

• Experience in luxury retail, premium hospitality, concierge, or front‑of‑house environments.
• Able to deliver exceptional customer experiences.
• Impeccable presentation and professional communication.
• Strong organisational and administrative capabilities.
• High attention to detail and ability to multitask in a fast-paced environment.
• Proactive, positive and team‑oriented attitude.
• Confident engaging with high‑net‑worth clients and VIP guests.
• Proficient with CRM platforms and Microsoft Office.

Responsibilities

• Deliver an outstanding first impression by welcoming all guests into the boutique.
• Manage appointments and coordinate guest arrivals with the sales team.
• Provide luxury hospitality services, including refreshments and client comfort throughout their visit.
• Support after-sales service enquiries and coordinate service‑related administration.
• Maintain client records and ensure accurate database management.
• Assist with boutique operations, stock administration and reporting.
• Support Client Advisors and management with daily administrative tasks.
• Handle incoming calls, emails and client communications in a professional and timely manner.
• Coordinate boutique events, VIP appointments and special client experiences.
• Ensure the boutique environment remains immaculate and aligned with brand standards at all times.

Skills

Luxury retail experience

Customer service

Professional communication

CRM systems

MS Office

VIP client engagement

Tools

CRM systems

MS Office

Job description

The Company

Our client is one of the world's most prestigious luxury watchmakers, renowned for exceptional craftsmanship, innovation, and an unwavering commitment to excellence. As they prepare to launch their highly anticipated Sydney boutique, they are seeking a polished and service-driven Boutique Host to create an exceptional experience for every guest who walks through the door.

The Role

As the Boutique Host, you will be the first and last point of contact for all boutique visitors, setting the tone for a world-class client experience. Blending the warmth of a luxury hotel concierge with the professionalism of a boutique ambassador, you will welcome guests, manage appointments, coordinate hospitality, support after-sales services, and provide essential administrative assistance to the sales team. This is a highly visible position suited to someone who thrives in a client-facing environment and takes pride in creating memorable experiences through exceptional service and attention to detail.

Key Responsibilities

• Deliver an outstanding first impression by welcoming all guests into the boutique
• Manage appointments and coordinate guest arrivals with the sales team
• Provide luxury hospitality services, including refreshments and client comfort throughout their visit
• Support after-sales service enquiries and coordinate service-related administration
• Maintain client records and ensure accurate database management
• Assist with boutique operations, stock administration and reporting
• Support Client Advisors and management with daily administrative tasks
• Handle incoming calls, emails and client communications in a professional and timely manner
• Coordinate boutique events, VIP appointments and special client experiences
• Ensure the boutique environment remains immaculate and aligned with brand standards at all times

Skills and Experience

• Previous experience in luxury retail, premium hospitality, concierge services, customer service or front-of-house environments
• Passion for delivering exceptional customer experiences
• Impeccable presentation and professional communication skills
• Strong organisational and administrative capabilities
• High attention to detail and ability to multitask in a fast-paced environment
• A proactive, positive and team-oriented attitude
• Confidence engaging with high-net-worth clientele and VIP guests
• Proficiency with administrative systems, CRM platforms and Microsoft Office
• Ability to remain calm, polished and solutions-focused under pressure

Benefits

This is a rare opportunity to join a globally recognised luxury maison at the launch of its newest Sydney boutique. You will become an integral part of a close-knit, high-performing team where exceptional service and client experience are at the heart of everything they do. Along with a competitive salary package, you will receive extensive training, ongoing professional development, and the chance to build a long-term career within the luxury retail sector.

For More Information

For more information about this opportunity, please contact Nadia Tribuzio on 0403557*** or email *****@millerleith.com.au