Senior Department Manager | Luxury Retail & Client Experience

Trak Recruiting; Sydney; On-site; AUD 90,000 - 114,000; Full time

Benefits offered by this job

Career development

Incentives

Product discounts

Leadership training

Premium boutique environment

Job summary

Trak Recruiting represents a globally recognised luxury retailer in Sydney. We are seeking a Senior Department Manager to lead the Women’s Ready‑to‑Wear, Handbags, Shoes and Accessories departments in a flagship boutique.

You will coach Client Advisors, drive client development and ensure premium service standards. You will partner with the Store Director to balance people leadership with strong commercial results, growing VIP relationships and private appointments in a fast‑paced luxury

Qualifications

• Minimum 3 years' management experience within luxury retail or premium fashion.
• Strong clientelling and CRM experience with proven ability to develop long-term client relationships.
• Excellent leadership, coaching and hands-on team leadership skills.
• Experience driving private appointments, client conversion and premium service outcomes.
• Strong communication skills and the ability to coach and hold teams accountable.
• Strong commercial acumen with experience delivering sales, KPI and profitability targets.

Responsibilities

• Lead, coach and inspire a team of Client Advisors to achieve sales and service targets.
• Build a high-performance culture focused on accountability, collaboration and client experiences.
• Drive CRM and client development strategies, growing VIP portfolios and repeat business.
• Mentor the team to maximise private appointments, client engagement and conversion opportunities.
• Lead by example on the sales floor, delivering elevated styling across Ready-to-Wear, handbags, footwear and accessories.
• Monitor trading performance, identify commercial opportunities and implement action plans to improve results.
• Maintain impeccable visual presentation, operational standards and luxury service expectations.
• Partner with the leadership team to support store initiatives and business growth.

Skills

Leadership

Coaching

CRM

Clienteling

Sales targets

People management

Tools

CRM systems

Job description

Senior Department Manager | Luxury Retail & Client Experience

Be part of one of the world's most recognised luxury fashion houses, renowned for its craftsmanship, heritage and commitment to innovation. With a global presence spanning dozens of countries, this internationally respected brand continues to set the benchmark for exceptional client experiences and premium retail standards.
The Sydney flagship boutique is entering an exciting new chapter, with significant investment in leadership, training and client development. This is a rare opportunity to work within a high-performing management team where you'll have genuine influence over the success of one of the boutique's most important departments while continuing to grow your career within the luxury retail industry.

THE ROLE

We're seeking an experienced and confident Department Manager to lead the Women's business across Ready-to-Wear, Handbags, Shoes and Accessories within a flagship luxury boutique.
Working closely with the Store Director, you'll take ownership of the largest department in-store, leading a team of experienced Client Advisors while driving exceptional commercial performance, premium service standards and long-term client relationships.
This is a leadership role for someone who enjoys coaching high-performing teams, thrives in a fast-paced luxury environment and knows how to balance people leadership with commercial success.

Day-to-Day

• Lead, coach and inspire a team of Client Advisors to consistently achieve sales and service targets.
• Build a high-performance culture focused on accountability, collaboration and exceptional client experiences.
• Drive CRM and client development strategies, growing VIP portfolios and increasing repeat business.
• Mentor the team to maximise private appointments, client engagement and conversion opportunities.
• Lead by example on the sales floor, delivering elevated styling experiences across Ready-to-Wear, handbags, footwear and accessories.
• Monitor trading performance, identify commercial opportunities and implement action plans to improve results.
• Maintain impeccable visual presentation, operational standards and luxury service expectations.
• Partner closely with the wider leadership team to support store initiatives and contribute to ongoing business growth.

EXPERIENCE REQUIRED

• Minimum 3 years' management experience within luxury retail or premium fashion.
• Demonstrated success leading experienced retail teams in a high-volume environment.
• Strong clientelling and CRM experience with proven ability to develop long-term client relationships.
• Experience driving private appointments, client conversion and premium service outcomes.
• Outstanding leadership skills with the confidence to coach, influence and hold teams accountable.
• Strong commercial acumen with experience delivering sales, KPI and profitability targets.
• Passion for luxury styling, particularly across womenswear, handbags, footwear and accessories.
• Excellent communication skills and a hands-on leadership approach.

Candidates from luxury fashion, premium Australian designer brands, fine jewellery or prestige watches with strong styling and client development experience are encouraged to apply.

COMPANY PERKS

• Be part of a globally recognised luxury retailer with outstanding career development opportunities.
• Competitive base salary with uncapped monthly and quarterly incentives.
• Highly competitive on-target earnings.
• Extensive luxury retail training and ongoing leadership development.
• Generous employee product discounts.
• Work within a beautifully designed flagship boutique alongside an experienced leadership team.

SALARY
$90,000 + Super + Monthly and Quarterly Incentives