Group Sales Executive

Lancemore Group; Melbourne; Hybride; AUD 70 000 - 95 000; Plein temps

Avantages offerts par ce poste

Hybrid working model

Career progression

Staff discounts

Incentives and team events

Engaging team culture

Résumé du poste

Lancemore Group is seeking a Conference and Event Sales Executive in Melbourne to manage enquiries from first contact to confirmed booking and handover. You’ll join a high-performing team reporting to the Director of Sales in our CBD head office with a hybrid working model.

Ideal candidates have 2+ years in hotel or venue sales, excellent communication, and meticulous attention to detail. You’ll target upsell across accommodation, dining and activities, maintaining CRM data and contributing to

Qualifications

• At least 2 years' experience in a hotel or venue, reservations or conference & events, with exposure to the full enquiry-to-booking cycle.
• Excellent phone manner and written communication, with the confidence to represent a premium brand.
• High attention to detail and strong organisation/time management.

Responsabilités

• Respond to inbound conference and events enquiries by phone and email with warmth, speed and professionalism.
• Qualify leads, prepare accurate proposals and quotations, negotiate terms and convert enquiries into confirmed business.
• Manage contracts and deposits with accuracy, and hand confirmed bookings over to on-property teams.
• Conduct site inspections and familiarisation visits, with thorough follow-up; identify upsell opportunities across accommodation, dining and activities.
• Look after a portfolio of existing clients and re-engage past clients to generate new enquiries.
• Keep the pipeline current in our CRM and contribute to weekly forecasting and reporting.
• Support the Director of Sales with campaigns, promotions and outbound sales activity.

Connaissances

Warm customer service

Phone sales

Lead qualification

Proposal & quotations

Negotiation

Contract management

CRM

Site inspections

Time management

Microsoft Office

iVvy

Outils

iVvy

CRM system

MS Office

Description du poste

• Full-time role with one of Australia's leading boutique hotel groups
• Melbourne CBD Head Office with hybrid working
• The ideal step up from reservations or events coordination into hotel sales

Are you known for the quality of your follow-through as much as your energy?

Lancemore Hotels is looking for a Conference and Event Sales Executive who combines warm, polished customer service with a sharp eye for detail to manage conference and events enquiries across our portfolio, from first contact through to confirmed booking and handover.

Reporting to the Director of Sales, you'll be a key part of a high-performing, supportive sales team in a family-owned business that has been a leader in boutique luxury and residential conferencing since 1986.

About the role

• Respond to inbound conference and events enquiries by phone and email with warmth, speed and professionalism
• Qualify leads, prepare accurate proposals and quotations, negotiate terms and convert enquiries into confirmed business
• Manage contracts and deposits with a high level of accuracy, and hand confirmed bookings over cleanly to our on-property teams
• Conduct site inspections and familiarisation visits, with thorough follow-up
  Identify upsell and cross-sell opportunities across accommodation, dining and activities, and across the wider Lancemore portfolio
• Look after a portfolio of existing clients, and re-engage past clients to generate new enquiries
• Keep the pipeline current and accurate in our CRM and contribute to weekly forecasting and reporting
• Support the Director of Sales with campaigns, promotions and outbound sales activity

What we're looking for

At least 2 years' experience in a hotel or venue, reservations or conference & events, with exposure to the full enquiry-to-booking cycle
Excellent phone manner and written communication, with the confidence to represent a premium brand
High attention to detail: you catch the errors before the client does, particularly in proposals, contracts and event orders
Strong organisation and time management, comfortable juggling multiple enquiries and deadlines
A natural relationship builder with a genuine customer-service orientation
Sound skills across Microsoft Office, CRM and property management systems (iVvy experience a bonus)
A positive, can-do attitude aligned with our values

Why join Lancemore Hotels?

Since 1986, Lancemore Hotels has been a trailblazer in boutique luxury and residential conferencing. We blend the soul of a family-owned business with the polish of a leading lifestyle brand. You'll be part of a values-led team focused on performance, personal growth and authentic hospitality.

We offer:

• A hybrid working model for flexibility and balance
• Genuine career progression across a growing hotel group
• A fun, inclusive, high-performance culture
• Staff discounts, incentives and engaging team events
• A chance to make a real impact in a business that values your input

Our Values

Fun | Authentic Hospitality | Growth | Ownership Mindset | Caring | Performance

Ready to take the next step?

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