Bookings & Scheduling Administrator

Adecco Portugal; City of Maroondah; Sur place; AUD 39 000 - 52 000; Plein temps

Avantages offerts par ce poste

On-site parking

Immediate start

Temporary assignment through December

Supportive team environment

Résumé du poste

The Ringwood-based temporary assignment seeks a Booking & Scheduling Administrator to coordinate service technicians, manage bookings, and handle customer enquiries. The role is 100% office-based, Monday to Friday, from 8:30/9:00 am to 4:00/4:30 pm, commencing 12 October with an end date around 23 December.

Reporting to the Director, you will log jobs, schedule across sites, and ensure timely communications with customers and technicians.

Qualifications

• Experience in scheduling or service coordination settings.
• Strong organizational and multitasking abilities.
• Excellent written and verbal communication skills.

Responsabilités

• Manage incoming calls for service and repair bookings.
• Schedule technicians across multiple sites and coordinate jobs.
• Log bookings and job details in the company system.
• Coordinate urgent and emergency works and respond to emails.

Connaissances

Scheduling

Service coordination

Administration

Microsoft Office

Customer service

Outils

SimPRO

Description du poste

Temporary Assignment | October to December | Ringwood Location

This is a busy, fast-paced role where you'll be responsible for coordinating service technicians, managing bookings, handling customer enquiries, and ensuring jobs are scheduled efficiently across multiple locations.

Commencing 12 October to approximate end date 23 December (TBC) - Hours: 8:30am/9:00am to 4:00pm/4:30pm Monday to Friday 100% office-based role located in Ringwood

About Us

Our client is a well-established service and maintenance business experiencing continued growth and looking for an experienced Bookings & Scheduling Administrator to join their team on a temporary basis.

Responsibilities

Reporting to the Director and working closely with the wider operations team, your responsibilities will include:

• Managing incoming calls for service and repair bookings
• Scheduling service technicians across multiple sites
• Logging jobs and booking information into the company system
• Coordinating urgent and emergency works
• Managing and responding to customer email enquiries
• Following up on incomplete jobs and re-booking return visits
• Liaising with technicians, workshop staff and customers
• Setting up new clients, sites and service jobs
• Converting approved quotations into scheduled jobs
• Prioritising work based on customer requirements and urgency
• Maintaining accurate records and data integrity
• Providing exceptional customer service and communication throughout the process

Your Profile

To be successful in this role, you will have:

• Previous experience in scheduling, service coordination or administration
• Strong organisational and multitasking skills
• Excellent verbal and written communication skills
• A proactive and customer-focused approach
• Strong attention to detail and accuracy
• The ability to work effectively in a fast-paced environment
• Intermediate Microsoft Office skills
• Experience within a trades, maintenance, service or technical environment highly regarded
• Experience using SimPRO or similar job management software advantageous

What's on Offer?

• Immediate start available
• Temporary assignment through to December
• Monday to Friday hours
• Supportive team environment
• On-site parking
• Opportunity to work within a growing and successful business
• Competitive hourly rate based on experience

Contact

If you're an experienced Service Coordinator, Scheduler or Administrator who thrives on keeping things organised and enjoys being the central point of contact between customers and technicians, we'd love to hear from you.