Bookings & Scheduling Administrator

Adecco Australia Group; City of Maroondah; On-site; AUD 39,000 - 52,000; Full time

Benefits offered by this job

On-site parking

Temporary assignment through December

Office-based environment

Job summary

Adecco Australia Group is seeking a diligent Service Coordinator/Administrator for a temporary Ringwood-based assignment. You will coordinate service bookings, manage technicians across sites, and ensure timely scheduling while handling customer inquiries with accuracy and professionalism.

This 100% office-based role runs Oct 12 to Dec 23 (TBC), Monday to Friday, with a competitive hourly rate based on experience.

Qualifications

• Experience in scheduling or service coordination.
• Strong organisational and multitasking skills.
• Excellent verbal and written communication.

Responsibilities

• Managing incoming calls for service and repair bookings.
• Scheduling service technicians across multiple sites.
• Logging jobs and booking information into the company system.
• Coordinating urgent and emergency works.
• Managing and responding to customer email enquiries.
• Following up on incomplete jobs and re-booking return visits.
• Liaising with technicians, workshop staff and customers.
• Setting up new clients, sites and service jobs.
• Converting approved quotations into scheduled jobs.
• Prioritising work based on customer requirements and urgency.
• Maintaining accurate records and data integrity.
• Providing exceptional customer service and communication throughout the process.

Job description

Temporary Assignment | October to December | Ringwood Location

This is a busy, fast-paced role where you'll be responsible for coordinating service technicians, managing bookings, handling customer enquiries, and ensuring jobs are scheduled efficiently across multiple locations

• Commencing 12 October to approximate end date 23 December (TBC) - Hours: 8:30am/9:00am to 4:00pm/4:30pm Monday to Friday
• 100% office-based role located in Ringwood

About Us

Our client is a well-established service and maintenance business experiencing continued growth and looking for an experienced Bookings & Scheduling Administrator to join their team on a temporary basis.

Responsibilities

Reporting to the Director and working closely with the wider operations team, your responsibilities will include:

• Managing incoming calls for service and repair bookings
• Scheduling service technicians across multiple sites
• Logging jobs and booking information into the company system
• Coordinating urgent and emergency works
• Managing and responding to customer email enquiries
• Following up on incomplete jobs and re-booking return visits
• Liaising with technicians, workshop staff and customers
• Setting up new clients, sites and service jobs
• Converting approved quotations into scheduled jobs
• Prioritising work based on customer requirements and urgency
• Maintaining accurate records and data integrity
• Providing exceptional customer service and communication throughout the process

Your Profile

To be successful in this role, you will have:

• Previous experience in scheduling, service coordination or administration
• Strong organisational and multitasking skills
• Excellent verbal and written communication skills
• A proactive and customer-focused approach
• Strong attention to detail and accuracy
• The ability to work effectively in a fast-paced environment
• Experience within a trades, maintenance, service or technical environment highly regarded
• Experience using SimPRO or similar job management software advantageous

What's on Offer?

• Temporary assignment through to December
• Monday to Friday hours
• Supportive team environment
• On-site parking
• Opportunity to work within a growing and successful business
• Competitive hourly rate based on experience

Contact

If you're an experienced Service Coordinator, Scheduler or Administrator who thrives on keeping things organised and enjoys being the central point of contact between customers and technicians, we'd love to hear from you.