Scheduling Coordinator

Private Advertiser; City of Melbourne; On-site; AUD 60,000 - 80,000; Full time

Job summary

Private Advertiser in Melbourne is seeking a scheduling and logistics coordinator to keep six technicians across VIC, NSW and ACT running smoothly. You will manage schedules, installations, service bookings, and urgent rescheduling while keeping customers informed and records up to date.

The role rewards a methodical, organised approach, excellent communication, and the ability to multitask in a busy environment.

Qualifications

• Experience in Scheduling, Logistics, Service or Customer Service.
• Ability to multitask, prioritise and stay calm under pressure.
• Strong organisational skills with a methodical approach.
• Confident, professional phone manner, able to handle high volumes of customer communication.
• Solutions-focused with strong problem-solving ability.

Responsibilities

• Coordinate technician schedules, installations, and service bookings across multiple regions
• Manage booking changes, urgent rescheduling requirements, and shifting priorities in a fast-paced environment
• Plan schedules strategically to maximise efficiency, minimise travel time, and ensure practical geographic routing
• Coordinate freight, deliveries, and returns to meet project deadlines and service commitments
• Liaise with customers daily to confirm appointments, communicate updates, and resolve scheduling issues
• Maintain accurate systems, schedules, and communication records across multiple platforms

Skills

Scheduling

Logistics

Service or Customer Service

Multitasking

Communication skills / Phone manner

Problem solving

Job description

The Opportunity

If you are the kind of person who thrives in a busy environment, is methodical with strong organisational skills, and gets a kick out of making things run smoothly, then this is your role.

Your role is pivotal in coordinating 6 technicians across VIC, NSW and ACT, managing schedules, solving problems quickly, while keep customers informed.

A stable, well-established business with strong team support and a collaborative culture.

What You Will Be Doing

• Coordinate technician schedules, installations, and service bookings across multiple regions
• Manage booking changes, urgent rescheduling requirements, and shifting priorities in a fast-paced environment
• Plan schedules strategically to maximise efficiency, minimise travel time, and ensure practical geographic routing
• Coordinate freight, deliveries, and returns to meet project deadlines and service commitments
• Liaise with customers daily to confirm appointments, communicate updates, and resolve scheduling issues
• Maintain accurate systems, schedules, and communication records across multiple platforms

What Matters

• Experience in Scheduling, Logistics, Service or Customer Service
• Ability to multitask, prioritise and stay calm under pressure
• Strong organisational skills with a methodical approach
• Confident, professional phone manner, able to manager high volumes of customer communication
• Ability to handle challenging situations positively around scheduling, delays, limited availability, while maintaining a calm and positive approachSolutions-focused with strong problem-solving ability

Why You Will Love It

• Supportive, close-knit team that has each other’s back
• Fun environment with a great sense of humour
• Stable business where people rarely leave
• Variety, autonomy, and a role that keeps you engaged

The Bottom Line

If you are organised, proactive, and love being the person who keeps everything together, you will fit right in. Working hours Monday to Friday 8am to 4pm with some flexibility required.