Bookings & Events Officer - SEC

Shoalhaven City Council; Nowra; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Flexitime

Long service leave

Professional development

9-day fortnight (where applicable)

Remote working arrangements

Job summary

Shoalhaven City Council is seeking a proactive bookings and events administrator for the Shoalhaven Entertainment Centre in Nowra. The role coordinates bookings from enquiry through delivery, supporting clients and internal teams to ensure successful events and revenue generation.

Ideal candidates will have a Business Administration qualification or substantial experience in hospitality venues, with proven staff supervision, procurement experience, and NSW WWCC compliance.

Qualifications

• Qualification in Business Administration (or substantial relevant experience).
• Minimum of four (4) years' experience in hospitality, entertainment, or facility administrative roles.
• Experience in high occupancy multi‑purpose venues with cross‑functional teams.
• Experience in procurement (AP/AR) processes.
• Proven track record in staff coaching and day-to-day supervision.
• Current NSW Working with Children Check (WWCC) and right to work in Australia.

Responsibilities

• Coordinate venue bookings from enquiry to delivery, including quotations and contracts.
• Act as primary contact for community and commercial hirers, advising on venue capabilities.
• Identify revenue opportunities by upselling services (ticketing, catering, technical support, marketing).
• Coordinate event information and ensure timely communication to internal teams.
• Provide guidance to the Bookings and Events Assistant to ensure efficient operations.

Skills

Coordination

Customer service

Staff management

Procurement processes

Box office experience

Work rights Australia

Education

Business Administration qualification

Job description

• 35 hours per week (Monday to Sunday) with the option of flexitime
• Located at Shoalhaven Entertainment Centre, Bridge Road, Nowra

About the Role

Join the Shoalhaven Entertainment Centre and help deliver outstanding events while maximising venue bookings and revenue opportunities. Reporting to the Shoalhaven Entertainment Centre Manager, you will work closely with clients and internal teams to coordinate successful events from enquiry through to delivery. This includes:

• Coordinating venue bookings from initial enquiry through to event delivery, including quotations, contracts and client support.
• Acting as the primary point of contact for community and commercial hirers, providing advice on venue capabilities and services.
• Identifying revenue opportunities by promoting and upselling services such as ticketing, catering, technical support, marketing and return bookings.
• Coordinating event information and ensuring the timely and accurate communication of requirements to internal teams.
• Providing guidance and support to the Bookings and Events Assistant to ensure the efficient operation of bookings and event administration.

Please refer to the Job Description under the Job Attachments for a comprehensive list of duties, responsibilities and skills required.

About You

To be successful in the position, you will have:

• Qualification in Business Administration (or substantial relevant experience)
• A minimum of four (4) years' experience in a hospitality, entertainment, or facility's administrative role.
• Experience of working in a high occupancy multi-purpose venue with teams including customer service, box office, marketing, technical, front of house, operations and catering staff.
• Experience in procurement processes, both accounts payable and receivable.
• Proven track record in staff management, including coaching performance development and day-to-day supervision of administrative and customer service staff.
• A current NSW Working with Children Check (WWCC)
• Proof of Australian residency or citizenship, or the right to work in Australia (visa).

We are seeking a motivated and customer-focused professional who thrives in a collaborative team environment. You will bring a positive attitude and a commitment to delivering exceptional service.

This position requires a current NSW Working with Children Check. Applicants are required to apply and pay for this check if not already obtained.

Applications Close: Monday, 12 October 2026 (at midnight)

If you have any questions about this role, please contact Alison Dubois - Shoalhaven Entertainment Centre Manager - 02 4429 5***

Why Work with Us

The Shoalhaven area is a unique place of great natural beauty, offering an enviable lifestyle and positive work-life balance. Our workforce is our greatest asset, and we pride ourselves on our people. Our teams are talented and inclusive and work together to provide better outcomes for our community, who are at the heart of everything we do. With a diverse range of professions and roles, we offer many career options and pathways, actively promoting opportunities and encouraging staff professional development.

Benefits include:

• Generous leave entitlements
• Long Service Leave after 5 years
• Option of flexitime for indoor staff
• 9-day fortnight for outdoor staff
• Flexible and remote working arrangements
• Novated lease arrangements available
• Opportunities for professional development and training
• Corporate wellbeing programs, including Fitness Passport and Employee Assistance Program (EAP), discounted health insurance
• NSW Welcome Experience

** Conditions apply as per the Local Government State award, and Council policies

Shoalhaven City Council is committed to creating a workplace that reflects our diverse community. We welcome applicants of all ages, abilities, and backgrounds, including Aboriginal and Torres Strait Islander peoples, veterans, people with a disability, culturally diverse individuals, and LGBTQIA+ community members. We ensure equitable recruitment practices, and encourage applicants living with a disability to request reasonable adjustments. As a Child Safe Organisation, we uphold the rights and safety of all children and young people.