Customer Service Supervisor

Shoalhaven City Council; Bomaderry; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Generous leave entitlements

Long Service Leave after 5 years

Flexitime for indoor staff

9-day fortnight for outdoor staff

Flexible and remote working options

Novated lease arrangements

Professional development and training

Wellbeing programs (Fitness Passport,

Job summary

Shoalhaven City Council in Bomaderry is seeking a proactive leader to oversee the day-to-day operations of a busy community facility, delivering exceptional customer service, managing bookings and administration, and supporting staff to provide safe, welcoming services to the community.

You will lead safety, cleanliness, maintenance, and customer service; coordinate cash handling, procurement, and stock; develop staff; and build strong relationships with customers and stakeholders while driving

Qualifications

• Must have Certificate III or demonstrated equivalent skills.
• Experience leading customer service teams in aquatic, recreation or similar environments.
• Current NSW Working with Children Check (WWCC).
• Proof of right to work in Australia.

Responsibilities

• Lead daily facility operations, ensuring safety, cleanliness, maintenance and customer service.
• Oversee café and catering operations, including food safety compliance.

Skills

Leadership

Customer service

Communication

Staff development

Education

Certificate III in Business Administration, Customer Engagement, Hospitality, or related

Current Class C Driver's Licence

NSW Working with Children Check (WWCC)

Job description

• 38 hours per week (Monday to Sunday) with a 9-day fortnight
• Located at the Bomaderry Indoor Sports Centre - Cambewarra Road, Bomaderry

About the Role
We are seeking a proactive and customer-focused leader to oversee the day-to-day operations of a busy community facility. This role is responsible for delivering exceptional customer service, managing bookings and administration, overseeing café and catering operations, coordinating financial and stock management processes, and supporting staff to deliver safe, welcoming and high-quality services to the community. This includes:

• Lead daily facility operations, ensuring high standards of safety, cleanliness, maintenance and customer service.
• Oversee café and catering operations, including food safety compliance and service delivery.
• Manage bookings, events and facility administration, ensuring efficient use of systems and resources.
• Coordinate cash handling, financial reconciliation, procurement and stock control processes.
• Support and develop staff through training, mentoring and performance management.
• Build and maintain positive relationships with customers, community groups, contractors and stakeholders.
• Drive continuous improvement initiatives while ensuring compliance with child safety, WHS and environmental requirements.

Please refer to the Job Description under the Job Attachments for a comprehensive list of duties, responsibilities and skills required.

About You
To be successful in the position, you will have:

• Certificate III in Business Administration, Customer Engagement, Hospitality, or a closely related field; or demonstrated skills and experience.
• Experience leading customer service teams within aquatic, recreation, or similar environments
• Current Class C Driver's Licence
• A current NSW Working with Children Check (WWCC)
• Proof of right to work in Australia

We are seeking an organised and customer-focused leader with strong communication skills and the ability to build positive relationships with customers, stakeholders and colleagues.

This position requires a current NSW Working with Children Check. Applicants are required to apply and pay for this check if not already obtained.

Applicants who progress to pre-employment checks may be required to undergo a Working with Children Check Verification, Qualification Check, Work Rights Verification, Reference Checks and Medical (Medium Risk, High Risk). Employment is subject to satisfactory outcomes for all required checks.

Applications Close: Tuesday, 17th November 2026 (at midnight)

If you have any questions about this role, please contact Bree Ashford - Bomaderry Aquatic Centre Coordinator - 02 4429 5***

Why Work with Us
The Shoalhaven area is a unique place of great natural beauty, offering an enviable lifestyle and positive work-life balance. Our workforce is our greatest asset, and we pride ourselves on our people. Our teams are talented and inclusive and work together to provide better outcomes for our community, who are at the heart of everything we do. With a diverse range of professions and roles, we offer many career options and pathways, actively promoting opportunities and encouraging staff professional development.

Benefits include:

• Generous leave entitlements
• Long Service Leave after 5 years
• Option of flexitime for indoor staff
• 9-day fortnight for outdoor staff
• Flexible and remote working arrangements
• Novated lease arrangements available
• Opportunities for professional development and training
• Corporate wellbeing programs, including Fitness Passport and Employee Assistance Program (EAP), discounted health insurance
• NSW Welcome Experience

**Conditions apply as per the Local Government State award, and Council policies

Shoalhaven City Council is committed to creating a workplace that reflects our diverse community. We welcome applicants of all ages, abilities, and backgrounds, including Aboriginal and Torres Strait Islander peoples, veterans, people with a disability, culturally diverse individuals, and LGBTQIA+ community members. We ensure equitable recruitment practices, and encourage applicants living with a disability to request reasonable adjustments. As a Child Safe Organisation, we uphold the rights and safety of all children and young people.