Customer Service Supervisor

Careers at Council; Bomaderry; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

9-day fortnight for outdoor staff

Flexible working arrangements

Professional development opportunities

Job summary

Shoalhaven City Council is seeking a proactive leader to oversee day-to-day operations at the Bomaderry Indoor Sports Centre. You will manage bookings, administration, cafe/catering and staff development to deliver safe, welcoming, high-quality services for the community.

Key duties include leading daily operations, food safety compliance, customer service excellence, financial reconciliation, procurement, and stakeholder engagement. NSW WWCC is required for this role.

Qualifications

• Experience leading customer service teams within aquatic, recreation, or similar environments.
• Current Class C Driver's Licence.
• NSW Working with Children Check (WWCC)
• Proof of right to work in Australia.

Responsibilities

• Lead daily facility operations, ensuring safety, cleanliness, maintenance and customer service.
• Oversee café and catering operations, including food safety compliance.
• Manage bookings, events and facility administration.
• Coordinate cash handling, financial reconciliation, procurement and stock control processes.
• Support staff through training and performance management.
• Build relationships with customers, community groups, contractors and stakeholders.
• Drive continuous improvement while ensuring child safety, WHS and environmental compliance.

Skills

Customer service leadership

Staff training

Leadership

Education

Certificate III in Business Administration, Customer Engagement, Hospitality, or related field

Job description

• 38 hours per week (Monday to Sunday) with a 9-day fortnight
• Located at the Bomaderry Indoor Sports Centre - Cambewarra Road, Bomaderry

About the Role

We are seeking a proactive and customer-focused leader to oversee the day-to-day operations of a busy community facility. This role is responsible for delivering exceptional customer service, managing bookings and administration, overseeing café and catering operations, coordinating financial and stock management processes, and supporting staff to deliver safe, welcoming and high-quality services to the community. This includes:

• Lead daily facility operations, ensuring high standards of safety, cleanliness, maintenance and customer service.
• Oversee café and catering operations, including food safety compliance and service delivery.
• Manage bookings, events and facility administration, ensuring efficient use of systems and resources.
• Coordinate cash handling, financial reconciliation, procurement and stock control processes.
• Support and develop staff through training, mentoring and performance management.
• Build and maintain positive relationships with customers, community groups, contractors and stakeholders.
• Drive continuous improvement initiatives while ensuring compliance with child safety, WHS and environmental requirements.

Please refer to the Job Description under the Job Attachments for a comprehensive list of duties, responsibilities and skills required.

About You

To be successful in the position, you will have:

• Certificate III in Business Administration, Customer Engagement, Hospitality, or a closely related field; or demonstrated skills and experience.
• Experience leading customer service teams within aquatic, recreation, or similar environments
• Current Class C Driver's Licence
• A current NSW Working with Children Check (WWCC)
• Proof of right to work in Australia

We are seeking an organised and customer-focused leader with strong communication skills and the ability to build positive relationships with customers, stakeholders and colleagues.

This position requires a current NSW Working with Children Check. Applicants are required to apply and pay for this check if not already obtained.

If you have any questions about this role, please contact Bree Ashford - Bomaderry Aquatic Centre Coordinator - 02 4429 5***

Applications Close: Tuesday, 17th November 2026 (at midnight)

Why Work with Us

The Shoalhaven area is a unique place of great natural beauty, offering an enviable lifestyle and positive work-life balance. Our workforce is our greatest asset, and we pride ourselves on our people. Our teams are talented and inclusive and work together to provide better outcomes for our community, who are at the heart of everything we do. With a diverse range of professions and roles, we offer many career options and pathways, actively promoting opportunities and encouraging staff professional development.

Benefits include:

• Generous leave entitlements
• Long Service Leave after 5 years
• Option of flexitime for indoor staff
• 9-day fortnight for outdoor staff
• Flexible and remote working arrangements
• Novated lease arrangements available
• Opportunities for professional development and training
• Corporate wellbeing programs, including Fitness Passport and Employee Assistance Program (EAP), discounted health insurance
• NSW Welcome Experience

**Conditions apply as per the Local Government State award, and Council policies

Shoalhaven City Council is committed to creating a workplace that reflects our diverse community. We welcome applicants of all ages, abilities, and backgrounds, including Aboriginal and Torres Strait Islander peoples, veterans, people with a disability, culturally diverse individuals, and LGBTQIA+ community members. We ensure equitable recruitment practices, and encourage applicants living with a disability to request reasonable adjustments. As a Child Safe Organisation, we uphold the rights and safety of all children and young people.