Bookings and Logistics Co-ordinator

NQSS; Cairns Regional; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive salary package

Bonus incentives

Long-term career opportunities

Supportive team

Growth opportunities

Job summary

NQSS & TFH Hire Cairns is a growing Far North Queensland business supplying temporary fencing, portable toilets, luxury showers, ensuites and site equipment to the construction, events and civil industries. This hands-on role combines office management, customer service, bookings and daily operations in a dynamic team environment.

You will work with management, customers, drivers and our yard team to coordinate jobs, ensure equipment is clean and ready, and escalate issues when needed.

Qualifications

• Strong organisational and time-management skills.
• Confidence dealing with customers by phone, email and in person.
• Good computer skills, including Microsoft Office, email and job management systems.
• Ability to work independently and take ownership of your responsibilities.
• A practical, hands-on attitude and willingness to get out into the yard when required.
• The confidence to inspect equipment and speak up when something is not up to standard.
• The ability to remain calm and professional in a busy environment.
• Current Australian Driver Licence.

Responsibilities

• Answer phone calls and emails and provide professional, friendly customer service.
• Enter, manage and update bookings and jobs in computer and job management systems.
• Work with customers to confirm hire requirements, delivery details and site information.
• Coordinate with the yard team to ensure equipment is prepared and ready for each booking.
• Carry out pre-departure checks on hire equipment.
• Assist with general office administration and keep records accurate and up to date.
• Work closely with the Yard Manager, drivers and management to keep daily operations running efficiently.

Skills

Organisational skills

Customer service

Microsoft Office

Driver licence

Independence

Tools

Job management systems

Job description

NQSS & TFH Hire Cairns is a growing Far North Queensland business supplying temporary fencing, portable toilets, luxury showers, ensuites and site equipment to the construction, events and civil industries.

We are looking for a motivated and organised person who wants to grow with our business and take advantage of the opportunities that come with an expanding operation.

This is a hands-on role combining office management, customer service, bookings and daily operations. You will work closely with management, customers, drivers and our yard team to coordinate jobs and make sure equipment is clean, prepared and ready to go.

While primarily office-based, this is not a completely sit-behind-the-desk role. You will be expected to get out into the yard, work with the team and help make sure the day runs smoothly.

This role is critical for our business, and we’re looking for the right person who really cares.

We will give you FULL training. We are interested in your ability to get results and willingness to learn and determination to succeed.

Key responsibilities

• Answer phone calls and emails and provide professional, friendly customer service.
• Enter, manage and update bookings and jobs in computer and job management systems.
• Work with customers to confirm hire requirements, delivery details and site information.
• Coordinate with the yard team to ensure equipment is prepared and ready for each booking.
• Carry out pre-departure checks on hire equipment.
• Assist with general office administration and keep records accurate and up to date.
• Work closely with the Yard Manager, drivers and management to keep daily operations running efficiently.

About you

• Strong organisational and time-management skills.
• Confidence dealing with customers by phone, email and in person.
• Good computer skills, including Microsoft Office, email and job management systems.
• The ability to work independently and take ownership of your responsibilities.
• A practical, hands-on attitude and willingness to get out into the yard when required.
• The confidence to inspect equipment and speak up when something is not up to standard.
• The ability to remain calm and professional in a busy environment.
• Current Australian Driver Licence.

About us

We are a leading supplier of temporary fencing, portable toilets, luxury showers, ensuites and site equipment for construction, events and civil projects throughout Far North Queensland. We are part of one of Australia's leading hire companies with a growing local operation in Cairns.

• Competitive salary package.
• Bonus incentives for the right candidate.
• Long-term career opportunities with a growing business.
• A supportive, practical team where no two days are the same.
• The opportunity to be part of the next stage of growth and the opportunities that come with an expanding operation.