Booking Agent

Remotetravelcareers; Kurri Kurri; Hybrid; AUD 52,000 - 70,000; Full time

Benefits offered by this job

Remote work opportunities

Employee perks via platform

Job summary

Holiday Rental Specialists is looking for a Reservations Agent to manage remote, end-to-end reservation enquiries, convert inquiries to bookings and support our guest journey with a high level of service. You will work independently in a fast-paced environment, handling inquiries across channels, processing bookings, and supporting revenue tasks while collaborating with the wider team.

The role offers remote work from Australia with weekend and public holiday flexibility, and opportunities to

Qualifications

• Experience in reservations, customer service or hospitality settings.
• Strong communication and proactive problem solving.
• Ability to convert enquiries into bookings and handle guest requests.

Responsibilities

• Handle reservation enquiries via phone, email and other channels.
• Convert enquiries into bookings by understanding guest needs.
• Provide timely, clear communication throughout the booking process.
• Process payments and manage booking changes with accuracy.
• Coordinate with operations to ensure seamless guest experiences.
• Support revenue tasks such as pricing and minimum stay adjustments.

Skills

Reservation management

Customer service

Hospitality knowledge

Communication skills

Sales/upselling

Job description

Reservations Agent – Remote

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Job Description

About Us

Holiday Rental Specialists is a leading property management and short-term rental business, proudly delivering exceptional guest experiences and outstanding outcomes for our property owners across Australia. We manage a diverse portfolio of holiday homes across multiple regions, helping guests create memorable stays while ensuring our owners’ properties are in good hands.

The Opportunity

Do you love helping people plan their perfect getaway? Are you organised, proactive and passionate about delivering exceptional customer service? We’re looking for a Reservations Agent who thrives in a fast-paced environment and takes pride in turning enquiries into confirmed bookings.

This is a remote role where you’ll play an important part in the guest journey, managing reservation enquiries from first contact through to confirmation, helping guests find their ideal holiday accommodation and ensuring every interaction reflects the high standard of service Holiday Rental Specialists is known for.Working Hours: Thursday to Monday, 9am – 5pm NSW Time

This role will also support the revenue manager with daily revenue tasks relating to changes in pricing, minimum stays and settings on our pricing tool.

You’ll work closely with our wider team to maintain accurate bookings, resolve guest enquiries and support the success of our property owners. If you enjoy building relationships, balancing competing priorities and being part of a supportive, close-knit team, this is a great opportunity to grow your experience in the holiday accommodation industry while enjoying the flexibility of remote work.

What You’ll Be Doing

• Managing reservation enquiries and bookings across phone, email and other communication channels
• Converting enquiries into bookings by understanding guest needs and recommending suitable properties
• Providing clear, timely and friendly communication throughout the booking process
• Processing payments, managing booking changes and maintaining accurate reservation records
• Handling guest questions and resolving booking issues with professionalism and sound judgement
• Building a strong understanding of our property portfolio, booking systems and reservation processes
• Working closely with property management, guest services and operations teams to support a seamless guest experience
• Identifying opportunities to improve the reservations process and contribute to team performance
• Supporting the team through peak periods, when responsiveness, attention to detail and collaboration are especially important
• Helping to increase the number of direct bookings we receive by building relationships with corporate travel agents
• Assist with revenue management tasks to optimize prices across our portfolio

What We’re Looking For

• Experience in reservations, customer service, travel, hospitality or a similar fast-paced environment
• Strong communication skills and a genuine passion for delivering excellent customer service
• A proactive, solutions-focused approach and the confidence to manage guest enquiries independently
• Excellent attention to detail, organisation and the ability to manage competing priorities
• Confidence using computer systems and the ability to learn new platforms quickly
• A commercial mindset, with an understanding of the importance of converting enquiries into bookings and a proactive approach to bringing in new business
• A collaborative approach and willingness to support the wider team when needed
• Flexibility to work rostered shifts, which may include weekends and public holidays, in line with business requirements

Why Join Holiday Rental Specialists?

• Be part of a growing business where your contribution directly supports our guests, property owners and overall success.
• Work with a supportive team that values collaboration, accountability and looking after one another.
• Enjoy flexibility and work-life balance with remote working opportunities that support flexibility while meeting business and guest needs.
• Enjoy recognition and rewards through our Holiday Rental Specialists recognition initiatives and Hero Points program.
• Access employee perks and benefits through our Employment Hero platform, including eligible rewards and gift cards.
• Prioritise your wellbeing with access to our confidential Employee Assistance Program (EAP).
• Grow your skills and experience in a dynamic business with opportunities to learn and develop.
• Make a real difference by helping guests find their perfect holiday stay and ensuring our owners’ properties are in good hands.

If you’re customer-focused, commercially minded and ready to be part of a team that takes pride in doing things well, we’d love to hear from you.

Recycle Central, part of the IWS Group is a leading resource recovery facility operating facilities at Cardiff and Kurri Kurri. As part of the IWS Group, we are growing a business with a great workplace environment.

The Role

We are looking for an organised and customer-focused Customer Service & Bookings Agent to join our team in Kurri Kurri. The successful candidate will also provide annual leave and sick leave relief for our weighbridge team, with full training provided.

This is a highly interactive role, with approximately 80% of your day spent handling phone calls. We are looking for someone who is confident speaking with customers, can manage competing priorities and remains calm and solutions-focused in a busy environment.

This is a permanent full-time position working Monday to Friday

You will be required to work a minimum of 9 hours between 7:00am and 5:00pm, with flexibility to work either:

• 7:00am – 4:00pm, or
• 8:00am – 5:00pm

Your responsibilities will include:

• Managing a high volume of inbound customer phone calls and enquiries
• Responding to customer enquiries via email
• Processing and coordinating customer bookings
• Working closely with the Allocations team to ensure bookings are scheduled and managed effectively
• Providing accurate and timely information to customers
• Maintaining accurate booking and customer records
• Using Excel to manage, track and organise information
• Providing weighbridge relief during team members’ annual leave and sick leave
• Learning and using the WasteEdge platform, with full training provided
• Ensuring a high level of accuracy and attention to detail across all bookings and customer interactions
• Supporting the wider team with general administrative and customer service duties as required

About You

We are looking for someone who is organised, reliable and confident dealing with customers in a high-volume environment.

You will ideally have:

• Previous experience in customer service, bookings or a high-volume call centre environment
• Strong verbal and written communication skills
• Excellent attention to detail and organisational skills
• The ability to manage multiple tasks and competing priorities
• A calm and solutions-focused approach, particularly in a fast-paced environment
• Experience in the waste management or recycling industry is highly desirable
• Experience working within the building and construction industry would be advantageous
• Previous weighbridge experience is highly desirable, but not essential – full training will be provided
• Retail customer service experience will also be considered

Note: We promote a safe work culture; therefore, we have a process of Reference checking and Pre-employment medicals, including a drug and alcohol screen for the successful applicant.

We appreciate the time it takes to submit a job application, and we thank you for your interest in working at Recycle Central, however, only those candidates who are shortlisted will be contacted.

For additional information about the company, kindly visit our website at

Purpose As a Group Reservations Agent, you play a crucial role in assisting clientele to deliver the highest level of guest service and a memorable seamless stay. Think of yourself as the go-to expert for Groups; including allotment, room availability, contract conditions, producing Rooming Lists and action plans for our Groups and VIP Groups. You will also act as a point of contact for Organisers regarding availability, cancellation and terms, and special requests. As part of the Reservations team you will also support FIT bookings, quoting available rates to maximise room revenue and be responsible for offering excellent customer service. Primary Responsibilities Assisting with Group enquiries, direct Accommodation and Conference & Event Groups Providing guests with accurate information on room availability, rates, and special offers Be the main point of contact for Group accommodation with clientele, addressing inquiries, answering questions, and assisting with reservation modifications and cancellations Allocate rooms based on guest preferences and meeting strata regulations, check availability and business demands, ensuring a comfortable and enjoyable stay Safely and securely handle payment transactions, verifying billing details for accuracy Suggest room upgrades, offer special amenities, and fulfil specific guest requests to elevate their stay Maintain meticulous records to monitor room availability and ensure smooth check-ins and check-outs Able to effectively reconcile accounts Assist in resolving guest complaints or issues related to reservations, billing, or room assignments Skills and Experience Previous experience in a similar role in the hospitality industry is preferred Proven ability to provide exceptional customer service, including a professional phone manner and the ability to establish strong client rapport In-depth understanding of hotel features, amenities, room information, and surrounding area attractions to effectively address guest inquiries and provide recommendations Competency in fast and accurate data entry, with experience in relevant systems like Sihot CRS, CISCO phone systems, and Microsoft Office Suite (Word, Excel, Outlook) Demonstrated ability to resolve guest issues efficiently and effectively, ensuring high levels of satisfaction Well-developed written and verbal communication skills to handle guest inquiries professionally and convey information clearly

As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.

Byjoiningus,youwillbecomeaHeartist®,becausehospitalityis, first andforemost, aworkofheart.

Centrally located in the heart of Darling Harbour, Novotel & ibis Sydney Darling Harbour includes not 1 but 2 of Sydney's most popular Hotels. We offer exceptional opportunities for career development & the opportunity to Work Your Way, across much-loved brands ranging from well-known five-star luxury hotels to budget lodgings all around the world. With the ability to WorkYourWay, Accor offers Same Day Hire and exciting new Benefits!

We are currently seeking a friendly, detail-oriented, Reservations Agent to join our professional and welcoming Reservations team.

Job Description

• Respond to phone calls, emails, and messages from customers regarding reservations and inquiries.
• Assist customers in selecting appropriate options based on their needs and preferences.
• Input and update reservation details accurately in the system.
• Provide information about available services, promotions, and special offers.
• Modify or cancel reservations as needed, ensuring customer satisfaction.
• Collaborate with other departments (e.g., sales, front desk) to meet customer needs.
• Handle complaints and resolve issues in a professional, courteous manner.
• Maintain an organized and up-to-date record of customer interactions and bookings.

Qualifications

• Exceptional verbal and written communication skills
• A passion for hospitality and helping people
• Strong multitasking and time management abilities
• High attention to detail and accuracy
• Experience with reservation systems (training provided)
• Flexibility to work varied shifts, including weekends and holidays
• A positive attitude, with a problem-solving, guest-first mindset

Additional Information

• Work with an experienced leader and lay foundation to a strong career progression pathway
• The opportunity to Work Your Way across the much-loved Accor Brands and be part of its flagship property in Australia
• Discounted Accommodation and F&B in Accor hotels worldwide
• Complimentary laundering
• Annual Staycation to say thank you

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

When you think about Four Seasons, we hope unparalleled luxury comes to mind. But what is luxury, really? Our answer may surprise you. To us, true luxury is a meaningful sense of belonging. It is a dedicated focus on how people want to be treated, grounded in the genuine care you experience during your stay and defined by an abundance of humanity and generosity. This starts with our passionate team, welcoming you to be the centre of our world, anywhere in the world – and always with a distinctly human touch. The views are just the beginning at Four Seasons Hotel Sydney, located at the epicentre of the historic Rocks district, sparkling Harbour and buzzing CBD. Chic rooms and suites embrace the iconic attractions just steps away, while the award-winning restaurant and street front bar are destinations unto themselves.

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

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