Bistro Supervisor

giannitto family hotels; Adelaide; On-site; AUD 39,000 - 44,000; Part time

Job summary

Giannitto Family Hotels in Gawler, SA is seeking a dynamic Bistro Supervisor for a casual role, overseeing day-to-day bistro operations, staff and guest experience.

You will ensure service standards, train staff, manage reservations, uphold health and safety, and contribute to a welcoming, family-oriented hospitality environment.

Qualifications

• Proven supervisory or leadership experience in hospitality or food service.
• Strong knowledge of food and beverage service standards.
• Excellent communication and interpersonal skills; able to motivate a team.
• Outstanding customer service orientation with a passion for hospitality.
• Ability to stay calm and professional under pressure during busy service periods.
• Attention to detail with strong organisational and time management skills.
• Knowledge of health and safety regulations in food service.
• Flexibility to work casual hours.
• Preferred: experience in bistro, restaurant, or hotel environments.
• Preferred: RSA certification or willingness to obtain.

Responsibilities

• Supervise and coordinate bistro staff during service periods, ensuring smooth workflow and high standards of customer service
• Manage table allocations, reservations, and guest seating to optimise the dining experience
• Train and mentor staff members on service standards, menu knowledge, and company policies
• Monitor food and beverage quality, ensuring all dishes meet company standards before they reach customers
• Handle customer inquiries, complaints, and concerns professionally and resolve issues promptly
• Maintain compliance with health, safety, and hygiene regulations throughout the bistro
• Assist with stock management, inventory control, and ordering supplies as required
• Contribute to creating a welcoming and professional atmosphere that encourages repeat business
• Support promotional activities and special events as needed

Skills

Supervisory experience

Service standards knowledge

Communication skills

Customer service oriented

Calm under pressure

Organisational skills

Health & safety knowledge

Flexible casual hours

RSA certification

Job description

About the role

We are seeking a dynamic and experienced Bistro Supervisor to join the team at Giannitto Family Hotels in Gawler, SA. This is a casual position that offers flexibility while maintaining responsibility for the day-to-day operations of our bistro. As Bistro Supervisor, you will play a crucial role in delivering exceptional customer service and maintaining high operational standards. You will oversee staff, manage service quality, and ensure our guests enjoy a memorable dining experience that reflects the values and reputation of Giannitto Family Hotels.

Key responsibilities

• Supervise and coordinate bistro staff during service periods, ensuring smooth workflow and high standards of customer service
• Manage table allocations, reservations, and guest seating to optimise the dining experience
• Train and mentor staff members on service standards, menu knowledge, and company policies
• Monitor food and beverage quality, ensuring all dishes meet company standards before they reach customers
• Handle customer inquiries, complaints, and concerns professionally and resolve issues promptly
• Maintain compliance with health, safety, and hygiene regulations throughout the bistro
• Assist with stock management, inventory control, and ordering supplies as required
• Contribute to creating a welcoming and professional atmosphere that encourages repeat business
• Support promotional activities and special events as needed

What we're looking for

• Proven supervisory or leadership experience in a hospitality or food service environment
• Strong knowledge of food and beverage service standards and practices
• Excellent communication and interpersonal skills with the ability to motivate and manage a team
• Outstanding customer service orientation with a genuine passion for hospitality
• Ability to remain calm and professional under pressure during busy service periods
• Attention to detail with strong organisational and time management skills
• Knowledge of relevant health and safety regulations in food service
• Flexibility and reliability with the ability to work casual hours as required
• Preferred: Experience working in bistro, restaurant, or hotel environments
• Preferred: Current RSA (Responsible Service of Alcohol) certification or willingness to obtain

What we offer

Giannitto Family Hotels provides a supportive and inclusive work environment where your contributions are valued. We offer flexible casual working arrangements that allow you to balance your professional and personal commitments. You will have the opportunity to develop your skills in hospitality management, work with a dedicated team, and be part of a family-oriented business with strong community roots. We provide on-the-job training and support to help you succeed in your role, and we foster a positive workplace culture where staff wellbeing is a priority.

About us

Giannitto Family Hotels is a respected hospitality establishment in the Gawler region, known for delivering quality accommodation, dining, and entertainment experiences. Built on family values and a commitment to hospitality excellence, we pride ourselves on creating a warm, welcoming environment for our guests and fostering a supportive workplace for our staff. With a strong reputation in the local community, Giannitto Family Hotels is dedicated to maintaining high service standards and providing memorable experiences for everyone who walks through our doors.