Bistro Operations Lead — On-the-Floor Hospitality

The Fresh Collective; Strathfield; Hybrid; AUD 74,000 - 90,000; Full time

Benefits offered by this job

Free onsite parking

Training and development

Career growth

Job summary

The Fresh Collective Pty Ltd is seeking an experienced Bistro Operations Lead for Strathfield Golf Club. Lead Bistro 18 service on the floor, oversee the Halfway Kiosk, and support events to deliver a welcoming guest experience.

Reporting to the Venue Manager, you will drive service standards, coach front-of-house staff, manage bookings, and ensure smooth, high-quality service across shifts in a busy hospitality environment.

Qualifications

• Hands-on hospitality leadership experience.
• Confident, calm and practical leadership style.
• Strong communication, customer service and problem-solving skills.
• Ability to organise, motivate and support a team through busy service periods.
• RSA certificate.
• Formal hospitality and coffee training will be highly regarded.
• Availability to work a rotating roster across day and evening shifts, Monday to Sunday.

Responsibilities

• Lead Bistro 18 service from the floor and maintain a strong presence on the floor.
• Make day-to-day service decisions to resolve issues and maintain standards.
• Supervise, coach and support the front-of-house team during service.
• Run pre-service briefings and allocate sections, duties and breaks.
• Ensure Bistro 18 is prepared from opening to close.
• Oversee day-to-day operation, presentation and service standards of the Halfway Kiosk.
• Manage bookings and large groups with kitchen communication.
• Monitor service flow, wait times and guest feedback; intervene as needed.
• Build relationships with Club members, regulars and guests.
• Develop menu and product knowledge; encourage upselling.
• Maintain presentation, cleanliness, food safety and responsible service of alcohol.
• Support functions and events as required.
• Assist with stock, POS, cash-up and other duties.

Skills

Hands-on leadership

Customer service

Communication

Problem solving

Team motivation

Upselling

Menu/product knowledge

RSA certificate

Roster management

Coffee training

Education

Hospitality training

Tools

POS system

Job description

The Fresh Collective Pty Ltd is seeking an experienced Bistro Operations Lead for Strathfield Golf Club. Lead Bistro 18 service on the floor, oversee the Halfway Kiosk, and support events to deliver a welcoming guest experience.

Reporting to the Venue Manager, you will drive service standards, coach front-of-house staff, manage bookings, and ensure smooth, high-quality service across shifts in a busy hospitality environment.