Bistro Operations Lead - Strathfield Golf Club

The Fresh Collective; Strathfield; Hybrid; AUD 74,000 - 90,000; Full time

Benefits offered by this job

Free onsite parking

Training and development

Career growth

Job summary

The Fresh Collective Pty Ltd is seeking an experienced Bistro Operations Lead for Strathfield Golf Club. Lead Bistro 18 service on the floor, oversee the Halfway Kiosk, and support events to deliver a welcoming guest experience.

Reporting to the Venue Manager, you will drive service standards, coach front-of-house staff, manage bookings, and ensure smooth, high-quality service across shifts in a busy hospitality environment.

Qualifications

• Hands-on hospitality leadership experience.
• Confident, calm and practical leadership style.
• Strong communication, customer service and problem-solving skills.
• Ability to organise, motivate and support a team through busy service periods.
• RSA certificate.
• Formal hospitality and coffee training will be highly regarded.
• Availability to work a rotating roster across day and evening shifts, Monday to Sunday.

Responsibilities

• Lead Bistro 18 service from the floor and maintain a strong presence on the floor.
• Make day-to-day service decisions to resolve issues and maintain standards.
• Supervise, coach and support the front-of-house team during service.
• Run pre-service briefings and allocate sections, duties and breaks.
• Ensure Bistro 18 is prepared from opening to close.
• Oversee day-to-day operation, presentation and service standards of the Halfway Kiosk.
• Manage bookings and large groups with kitchen communication.
• Monitor service flow, wait times and guest feedback; intervene as needed.
• Build relationships with Club members, regulars and guests.
• Develop menu and product knowledge; encourage upselling.
• Maintain presentation, cleanliness, food safety and responsible service of alcohol.
• Support functions and events as required.
• Assist with stock, POS, cash-up and other duties.

Skills

Hands-on leadership

Customer service

Communication

Problem solving

Team motivation

Upselling

Menu/product knowledge

RSA certificate

Roster management

Coffee training

Education

Hospitality training

Tools

POS system

Job description

Bistro Operations Lead – Strathfield Golf Club

The Fresh Collective is looking for an experienced, hands-on Bistro Operations Lead to join our team at Strathfield Golf Club.

With a primary focus on Bistro 18, this role is also responsible for the day-to-day operation of the Club's Halfway Kiosk and provides support across functions and events as required.

Reporting to the Venue Manager, you'll lead service from the floor, make confident day-to-day operational decisions and set the standard for guest experience, team performance, service quality and operational efficiency.

This is a great opportunity for a hospitality professional who enjoys being part of the action, developing a strong team and creating a genuinely welcoming experience for Club members and guests.

The Role

Working closely with the Venue Manager, you'll take ownership of service during your allocated shifts and lead the team from the floor.

Your responsibilities will include:

• Leading Bistro 18 service and maintaining a strong, hands-on presence on the floor
• Taking ownership of day-to-day service decisions to resolve issues, maintain standards and keep operations running smoothly
• Supervising, coaching and supporting the front-of-house team throughout service
• Running pre-service briefings and allocating sections, duties and breaks
• Ensuring Bistro 18 is fully prepared for service, from opening through to close
• Overseeing the day-to-day operation, presentation and service standards of the Halfway Kiosk
• Managing bookings and large groups, while maintaining clear communication with the kitchen
• Monitoring service flow, food wait times and guest feedback, stepping in early when issues arise
• Building positive relationships with Club members, regulars and guests
• Creating a warm, welcoming environment and confidently handling guest enquiries and feedback
• Developing strong menu and product knowledge within the team, while encouraging genuine and thoughtful upselling
• Maintaining high standards of presentation, cleanliness, food safety and responsible service of alcohol
• Supporting functions and events as required
• Assisting with stock, POS, cash-up and other operational duties as required

What We're Looking For

We're looking for a natural hospitality leader who enjoys being part of the service and setting the standard from the floor.

• A genuinely hands-on approach to leadership and service
• A confident, calm and practical leadership style
• Strong communication, customer service and problem-solving skills
• The ability to organise, motivate and support a team through busy service periods
• Strong food and beverage knowledge and a genuine passion for hospitality
• An understanding of the importance of regular guests and building relationships within a Club environment
• The ability to think ahead, identify issues and keep service moving smoothly
• A valid RSA certificate
• Formal hospitality and coffee training will be highly regarded
• Availability to work a rotating roster across day and evening shifts, Monday to Sunday

What's in It for You

• $82,000 + superannuation
• Free onsite parking
• Ongoing training and development
• Genuine career growth within an established and expanding hospitality group
• A supportive leadership team that values development
• Staff discounts across Fresh Collective venues

Our portfolio includes the Art Gallery of NSW, Australian Museum, Sydney Theatre Company, Museums Victoria and Queensland Museum.

At Fresh, we're passionate about great food, genuine hospitality and creating memorable experiences for our guests.