Bell Captain | Crown Hotels Perth

Crown Resorts; Perth; On-site; AUD 70,000 - 110,000; Full time

Job summary

Crown Resorts, Perth, is seeking a Bell Captain to lead our Bell Services team and ensure seamless arrival and departure experiences for luxury guests. You will coach a high-performing team and coordinate VIP arrivals, group movements, and special requests to uphold exceptional service standards.

The role demands strong leadership, outstanding communication, and the ability to manage multiple priorities in a fast-paced, premium hotel environment.

Qualifications

• Leadership experience in hotels or guest services.
• Strong communication and organisational skills.
• Proven ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Lead day-to-day Bell Services operations including luggage, valet, and driveway management.
• Coach and develop Bell Services Attendants and Doorpersons to deliver exceptional service.
• Coordinate VIP arrivals, group movements, and special guest requests.
• Ensure service standards across guest touchpoints and maintain strong inter-department relationships.
• Manage rosters, labour resources, and operational requirements.
• Handle guest inquiries and resolve issues professionally and promptly.

Skills

Leadership

Guest service

Communication

Problem-solving

Tools

Opera PMS

Job description

Better begins here

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

Lead from the front and help create exceptional guest experiences at one of Perth's premier hotel destinations.

At Crown, creating memorable experiences for our guests starts with our people. We are currently seeking an experienced and guest-focused Bell Captain to join our Hotel Operations team. This leadership role is responsible for the daily operation of Bell Services, ensuring seamless arrival and departure experiences while developing and inspiring a high-performing team.

Key Responsibilities:

• Leading the day-to-day operation of Bell Services, including luggage services, valet parking and driveway management
• Coaching, mentoring and developing Bell Services Attendants and Doorpersons to deliver exceptional service
• Coordinating VIP arrivals, group movements and special guest requests
• Ensuring service standards are consistently delivered across all guest touchpoints
• Managing team rosters, labour resources and operational requirements
• Handling guest enquiries and resolving issues in a professional and timely manner
• Maintaining strong relationships with Front Office, Concierge, Housekeeping and other hotel departments
• Supporting a culture of safety, accountability and continuous improvement

About you

• Previous leadership experience within hotels, hospitality, guest services or a similar customer-focused environment
• A passion for delivering exceptional guest experiences and leading service-focused teams
• Strong communication, organisational and problem-solving skills
• Ability to thrive in a fast-paced, luxury hospitality environment
• Experience coordinating multiple priorities and operational demands
• A current manual driver's licence is essential
• Experience with Opera or similar property management systems will be highly regarded

Bring your passion for people, leadership and service excellence and help create unforgettable experiences for our hotel guests.

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.