Beachside Outpatients Admin & Frontline Support Officer

NSW Health; Newcastle-Maitland; On-site; AUD 69,000 - 72,000; Full time

Benefits offered by this job

On-the-job training

Buddy-based training

Close to Newcastle Beach location

Job summary

NSW Health is seeking an Administration Officer for the Outpatients Contact Centre at James Fletcher Hospital in Newcastle. The role provides essential administrative and telephone support to ensure smooth day-to-day operations and coordinated service delivery.

You will work with a supportive team in a busy contact centre, reporting to the Administration Manager and Team Leader, with opportunities for skill development and training on the job.

Qualifications

• Basic administration experience preferred but not required.
• Experience handling telephone enquiries in a busy environment.
• Ability to manage emails, appointment bookings and general admin tasks.

Responsibilities

• Respond to incoming telephone enquiries in a professional, empathetic and timely manner.
• Manage emails, appointment bookings and general administrative tasks.
• Use computer systems including SDPR, Solidus, Outlook, Teams and the Intranet.
• Liaise with coordinators, secretaries and health professionals to support communication and service delivery.
• Provide helpful information while maintaining boundaries and handling challenging conversations.

Skills

Verbal communication

Written communication

Empathy

De-escalation

Teamwork

Organisational skills

Education

No formal qualifications required

Tools

SDPR

Solidus

Outlook

Microsoft Teams

Intranet

Job description

NSW Health is seeking an Administration Officer for the Outpatients Contact Centre at James Fletcher Hospital in Newcastle. The role provides essential administrative and telephone support to ensure smooth day-to-day operations and coordinated service delivery.

You will work with a supportive team in a busy contact centre, reporting to the Administration Manager and Team Leader, with opportunities for skill development and training on the job.