Outpatient Administration Officer - Patient Care & Scheduling

NSW Health; Sydney; On-site; AUD 48,000 - 50,000; Part time

Benefits offered by this job

Learning & career development

Job summary

NSW Health's Auburn District Hospital Outpatients Department seeks an Administration Officer Level 2 to be the first point of contact for patients and visitors, coordinating clinic appointments and delivering outstanding customer service in a fast-paced outpatient setting.

This permanent part-time role (32 hours per week) involves registering patients in iPM and Cerner, managing bookings, arranging interpreters, and supporting multidisciplinary teams to improve patient access and experiences.

Qualifications

• Experience in frontline customer service.
• Excellent interpersonal and communication skills.
• Strong time management and organisation.
• Proficiency with Word/Excel/Outlook.
• Ability to work under pressure in a busy outpatient setting.

Responsibilities

• Coordinate, schedule and manage outpatient clinic appointments.
• Register patients and maintain accurate information in iPM and Cerner.
• Provide professional customer service to patients and staff.
• Support clinic operations by arranging interpreters and managing enquiries.
• Collaborate with multidisciplinary teams to improve processes.

Skills

Frontline customer service

Interpersonal communication

Time management

Organization

MS Word

Excel

Outlook

Tools

Cerner

iPM

Job description

NSW Health's Auburn District Hospital Outpatients Department seeks an Administration Officer Level 2 to be the first point of contact for patients and visitors, coordinating clinic appointments and delivering outstanding customer service in a fast-paced outpatient setting.

This permanent part-time role (32 hours per week) involves registering patients in iPM and Cerner, managing bookings, arranging interpreters, and supporting multidisciplinary teams to improve patient access and experiences.