Administration Officer - Outpatients Contact Centre

NSW Health; Newcastle-Maitland; Presencial; AUD 69.000 - 72.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

On-the-job training

Buddy-based training

Close to Newcastle Beach location

Descripción de la vacante

NSW Health is seeking an Administration Officer for the Outpatients Contact Centre at James Fletcher Hospital in Newcastle. The role provides essential administrative and telephone support to ensure smooth day-to-day operations and coordinated service delivery.

You will work with a supportive team in a busy contact centre, reporting to the Administration Manager and Team Leader, with opportunities for skill development and training on the job.

Formación

• Basic administration experience preferred but not required.
• Experience handling telephone enquiries in a busy environment.
• Ability to manage emails, appointment bookings and general admin tasks.

Responsabilidades

• Respond to incoming telephone enquiries in a professional, empathetic and timely manner.
• Manage emails, appointment bookings and general administrative tasks.
• Use computer systems including SDPR, Solidus, Outlook, Teams and the Intranet.
• Liaise with coordinators, secretaries and health professionals to support communication and service delivery.
• Provide helpful information while maintaining boundaries and handling challenging conversations.

Conocimientos

Verbal communication

Written communication

Empathy

De-escalation

Teamwork

Organisational skills

Educación

No formal qualifications required

Herramientas

SDPR

Solidus

Outlook

Microsoft Teams

Intranet

Descripción del empleo

Administration Officer - Outpatients Contact Centre

Make a difference every day in a supportive team, with Newcastle Beach right on your doorstep!

Employment Type:PermanentFull Time, Temporary Full Time (until February 2027), Casual
Position Classification:Admin Officer Level 2
Remuneration:$69,272.27 - $71,570.21 per annum + super
Hours Per Week:up to 38
Location: James Fletcher Hospital
Requisition ID:REQ699093
Applications Close: Monday, 2nd November 2026

Where you'll be working:

Based at James Fletcher Campus, directly across from Newcastle Beach, you'll join a friendly and dedicated team committed to providing an empathetic and supportive service to the community.

The team prides itself on creating a welcoming and inclusive workplace, where colleagues support one another and enjoy spending time together. From shared team lunches to wellness walks along the beach, you'll be part of a close-knit environment that values connection, collaboration and wellbeing.

You’ll work within a shared contact centre alongside the RIMS and Waitlist teams, contributing to the smooth delivery of administrative services.

About the role:

As an Administration Officer, you’ll provide essential administrative and telephone support to help ensure the effective day‑to‑day operation of the service.

Your responsibilities will include:

• Responding to incoming telephone enquiries in a professional, empathetic and timely manner.
• Managing emails, appointment bookings and general administrative tasks.
• Using computer systems including SDPR, Solidus, Outlook, Microsoft Teams and the Intranet.
• Liaising with coordinators, secretaries and other health professionals to support effective communication and service delivery.
• Providing helpful and accurate information while maintaining appropriate boundaries and handling challenging conversations with confidence.

You’ll report to the onsite Administration Manager and Team Leader, with opportunities to develop your skills and explore further learning as you grow in the role.

About you:

We’re looking for someone who enjoys helping people and can communicate clearly and confidently in a busy contact centre environment.

You’ll bring:

• Strong verbal and written communication skills.
• An empathetic and professional approach when dealing with a diverse range of enquiries.
• The ability to remain calm and manage challenging conversations, including de-escalating conflict where required.
• Strong relationship‑building skills and the confidence to maintain appropriate boundaries.
• Good organisational skills and the ability to manage competing priorities.
• A willingness to learn new systems and work collaboratively as part of a supportive team.

Previous administration experience is desirable, but no formal qualifications or certifications are required.

What we can offer you:

• A supportive team environment where collaboration, inclusion and teamwork are valued.
• A fantastic location across from Newcastle Beach, with opportunities to enjoy the outdoors during your breaks.
• On-the-job training and support, including a structured orientation program and buddy‑based training to help you settle into the role.
• Opportunities to develop your skills through additional training and professional development.
• Meaningful work where your communication and administrative skills contribute to a service that supports the community.

Additional information:

To be eligible for employment in this position you must be an Australian Citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport. Employment of a temporary visa holder may only occur if no suitable local candidate is identified for the position; in this instance, you may only be offered employment in line with the conditions and expiry date of your visa.

We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.

An eligibility list will be created for future permanent full or part time and temporary full or part time vacancies.

Information for Applicants:

Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2

Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUp

This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.

At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace. Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact ***************@health.nsw.gov.au for confidential support.

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