Bar Supervisor

Skinner Pier Hotel; Coffs Harbour City Council; On-site; AUD 60,000 - 80,000; Full time

Job summary

Skinner Pier Hotel in Australia is seeking a Bar Supervisor to oversee and direct all bar operations, ensuring exceptional customer service and culture while maintaining standards on shift.

You will train staff, monitor cleanliness, manage deliveries, handle cash reconciliation, and ensure compliance with TAB and gaming procedures, licensing laws, and company policies. This role requires 2-3 years of management experience in bar/restaurant and strong teamwork.

Qualifications

• 2–3 years minimum in bar and restaurant management.
• Excellent communication skills, written and verbal.
• Knowledge of cash handling procedures and hospitality POS.
• Familiar with TAB facilities and Pokie machines.
• Able to work as part of a team and deliver exceptional service.

Responsibilities

• Oversee and direct bar operations on shift.
• Train, support and monitor quality and service standards for staff.
• Monitor cleanliness and hygiene of bar and restaurant area.
• Ensure compliance with licensing laws and company policies at all times.
• Completion of all paperwork in a timely, consistent and accurate manner.
• Manage deliveries on shift.
• Manage TAB and gaming procedures and compliance.
• Learn and maintain knowledge of check-in/check-out for Pub's accommodation.
• Manage security and incident reporting where appropriate.
• Manage entertainment relationships on-site.
• Manage function bookings, bistro reservations to ensure customer experience is foremost.
• Handle end of day cash reconciliation, till management with accuracy and accountability.
• Manage lock up procedures.

Skills

Communication skills

Staff management

Customer service

Cash handling

Teamwork

Tools

Hospitality POS systems

TAB facilities

Gaming procedures

Job description

Oversee and direct all bar operations including managing the staff on shift. The Bar Supervisor needs to ensure a continuity of exceptional customer service and culture; maintain product and service standards and adhere to standard operating procedures and efficiencies. Take full responsibility for all operations of the hotel when on shift.

Key responsibilities

Train, support and monitor quality and service standards for staff

Monitor cleanliness and hygiene of bar and restaurant area

Ensure compliance with all licensing laws and company policies at all times

Completion of all paperwork in a timely, consistent and accurate manner

Manage deliveries on shift

Manage and oversee all TAB and gaming procedures and compliance

Learn and maintain an excellent working knowledge and practical execution of the check-in and check out procedure for the Pub's accommodation

Manage security and incident reporting where appropriate

Manage entertainment relationships on-site

Manage function bookings, bistro reservations to ensure customer experience is foremost

Handle end of day cash reconciliation, till management with accuracy and accountability

Manage lock up procedures

About you

Previous Bar and Restaurant management experience 2-3 years minimum

Excellent communication skills, written and verbal

Knowledge of cash handling procedures and hospitality POS sales systems

Working knowledge of TAB facilities and Pokie machines

Adheres to an exceptional customer service culture at all times as well as being able to work as part of a team