Banking Service Advisor – Paid Training & In-Office

National Australia Bank; Sydney; Hybrid; AUD 55,000 - 70,000; Full time

Job summary

National Australia Bank (NAB) invites applicants for a Service Advisor role in Sydney. This full-time position includes paid training with at least 7 weeks in-office, Monday to Friday, and a clear pathway to a long-term career.

You will take inbound calls from NAB customers, understand their needs, navigate multiple systems with accuracy, and deliver empathetic, high-quality solutions on first contact whenever possible.

Qualifications

• Strong customer-first mindset with a genuine service focus.
• Clear verbal and written communication with customers.
• Ability to learn quickly and adapt to multiple systems.
• Resilience in a structured, fast-paced contact centre.
• Professional, reliable attitude and dedication to doing the right thing.

Responsibilities

• Take inbound calls and support NAB customers with enquiries across products and services.
• Understand customer needs through quality conversations and provide clear, effective solutions.
• Navigate multiple systems accurately while maintaining attention to detail.
• Resolve issues at first contact where possible, escalating complex matters as needed.
• Deliver consistent, high-quality customer experiences with empathy, pace and professionalism.

Skills

Customer-first mindset

Clear communication

Ability to learn quickly

Multi-system navigation

Resilience

Job description

National Australia Bank (NAB) invites applicants for a Service Advisor role in Sydney. This full-time position includes paid training with at least 7 weeks in-office, Monday to Friday, and a clear pathway to a long-term career.

You will take inbound calls from NAB customers, understand their needs, navigate multiple systems with accuracy, and deliver empathetic, high-quality solutions on first contact whenever possible.