Banking Customer Advisor – Katoomba

National Australia Bank; Katoomba; Hybrid; AUD 52,000 - 67,000; Full time

Benefits offered by this job

Banking discounts

Travel benefits

Parental leave

Job summary

National Australia Bank in Katoomba is seeking a Branch Customer Advisor to deliver a tailored, customer‑centric experience at the local branch. You’ll be the first point of contact for customers, guiding them to accounts, lending and everyday banking needs.

You’ll promote NAB’s Smarter Banking options and ensure transactions are simple, secure and accurate. The role offers 34+ hours weekly in a community‑focused environment.

Qualifications

• Passion for delivering quality, gold-class experiences for NAB’s diverse customers.
• Team player with keen eye for detail ensuring every transaction is efficient and accurate.
• Customer centric thinking and appreciation for inclusion and the diversity of NAB's customers.

Responsibilities

• Support NAB’s Katoomba Branch by being the first point of contact for customers; putting them at the centre of everything you do.
• Identify the most suitable products and services for customers: like account opening, unsecured lending and banking transactions.
• Demonstrate NAB’s Smarter Banking options (self-service and digital) for customers; making banking simple, easy and secure.

Skills

Customer focus

Teamwork

Attention to detail

Job description

National Australia Bank in Katoomba is seeking a Branch Customer Advisor to deliver a tailored, customer‑centric experience at the local branch. You’ll be the first point of contact for customers, guiding them to accounts, lending and everyday banking needs.

You’ll promote NAB’s Smarter Banking options and ensure transactions are simple, secure and accurate. The role offers 34+ hours weekly in a community‑focused environment.