Banking Member Experience Specialist

People First Bank; Westbrook; On-site; AUD 52,000 - 64,000; Full time

Benefits offered by this job

Uniform provided

Recognition program Shine

Learning & development opportunities

Employee benefits platform

Job summary

People First Bank is hiring a Member Experience Officer at the Clifford Gardens Branch. You will welcome customers, deliver high-quality service, and help with everyday banking needs while guiding them through digital tools.

The role focuses on building trust, solving problems, and contributing to a friendly, efficient branch environment. You will engage customers in meaningful conversations, identify suitable financial solutions, and support them toward their long-term goals.

Qualifications

• Excellent communication with empathy and clarity.
• Experience in delivering high-quality customer service.
• Comfort with learning new digital banking systems.

Responsibilities

• Assist customers with transactional needs and enquiries.
• Engage in in-depth conversations to identify suitable solutions.
• Build relationships to help customers achieve long-term financial goals and referrals.
• Support customers in using digital banking services.
• Prioritise and complete tasks accurately and efficiently.
• Navigate multiple systems and software programs.
• Be part of a collaborative branch team.

Skills

Empathy communication

Customer service experience

Digital systems literacy

Proactive & results-driven

Team player

Tools

Multiple systems & software

Job description

People First Bank is hiring a Member Experience Officer at the Clifford Gardens Branch. You will welcome customers, deliver high-quality service, and help with everyday banking needs while guiding them through digital tools.

The role focuses on building trust, solving problems, and contributing to a friendly, efficient branch environment. You will engage customers in meaningful conversations, identify suitable financial solutions, and support them toward their long-term goals.