Member Experience Advisor – Banking & Growth

People First Bank; Toowoomba Regional; On-site; AUD 52,000 - 72,000; Full time

Benefits offered by this job

Uniform provided

Recognition program Shine

Learning & development opportunities

Employee rewards platform

Banking benefits

Wellbeing program

Health insurance discounts

Paid volunteer leave

Job summary

People First Bank is seeking a friendly Member Experience Officer at the Clifford Gardens Branch to welcome customers and deliver high-quality service. You will assist with transactions, explain digital tools, and guide customers toward the right solutions while building lasting relationships.

Ideal candidates bring customer service experience, empathy, and a readiness to learn. Training will be provided to support your growth in a rapidly changing banking environment.

Qualifications

• Experience in customer service
• Able to communicate with empathy and clarity
• Comfortable learning new digital systems
• People-first mindset and customer-focused mindset

Responsibilities

• Assist customers with transactional needs and enquiries
• Engage in conversations to identify suitable solutions
• Build relationships to support long-term financial goals
• Assist customers with digital banking tools
• Prioritise and complete tasks accurately and efficiently
• Navigate multiple systems and software
• Be part of a collaborative team in the branch

Skills

Customer service

Empathy & communication

Digital literacy

Team player

Job description

People First Bank is seeking a friendly Member Experience Officer at the Clifford Gardens Branch to welcome customers and deliver high-quality service. You will assist with transactions, explain digital tools, and guide customers toward the right solutions while building lasting relationships.

Ideal candidates bring customer service experience, empathy, and a readiness to learn. Training will be provided to support your growth in a rapidly changing banking environment.